Medical Receptionist/Front Desk

Zenith Primary & Urgent Care is seeking an experienced, professional and compassionate Medical Receptionist/Front Desk Coordinator to join our Marlborough team.

Zenith is a highly rated, independent practice providing both urgent care and primary care services to the MetroWest community. This position is ideal for someone who enjoys helping patients, works well in a fast-paced environment and wants to build a long-term career in healthcare.

Previous medical front-desk experience is strongly preferred. Candidates who speak Spanish or Portuguese are especially encouraged to apply.

Why join Zenith?

• Competitive compensation based on experience
• Paid training and structured onboarding
• Health and dental insurance for eligible full-time employees
• 401(k) retirement plan
• Paid time off and paid sick time
• Opportunity to work in both primary care and urgent care
• Potential advancement into senior front-desk, patient-care coordination or practice-management responsibilities
• Optional clinical cross-training based on interest, qualifications and practice needs
• Supportive, physician-led team
• Free on-site parking

Responsibilities

• Welcome patients and provide a professional, compassionate first impression.
• Register and check in scheduled and walk-in patients.
• Verify demographics, insurance coverage, identification and required forms.
• Collect copayments, deductibles and outstanding patient balances.
• Schedule primary care, urgent care and follow-up appointments.
• Answer incoming calls and route clinical messages appropriately.
• Communicate with patients through telephone, text, fax and the patient portal.
• Coordinate referrals and communicate with specialist offices as needed.
• Monitor appointment schedules and help maintain efficient patient flow.
• Follow up with patients regarding recommended visits and outstanding care needs.
• Scan, upload and accurately maintain documents in the electronic health record.
• Assist with insurance verification, billing tasks and daily charge reconciliation.
• Maintain accurate administrative records and daily activity logs.
• Keep the reception area organized, clean and welcoming.
• Support clinicians and administrative staff with daily office operations.
• Protect patient confidentiality and comply with HIPAA requirements.
• Use Spanish or Portuguese language skills to assist bilingual patients, when applicable.
• Complete additional administrative duties as needed.

Qualifications

• At least one year of medical reception, medical office or comparable healthcare experience preferred
• Experience with patient registration, scheduling and insurance verification preferred
• Familiarity with electronic health record systems preferred
• Proficiency with Microsoft Office or Google Workspace
• Strong attention to detail and organizational skills
• Professional telephone and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, punctual and comfortable working as part of a team
• Spanish or Portuguese fluency is strongly preferred
• High school diploma or equivalent required

Schedule requirements

• Availability for weekday shifts between 8:00 a.m. and 7:00 p.m.
• Availability to participate in a rotating weekend schedule between 8:00 a.m. and 4:00 p.m.
• Exact schedule and weekend frequency will be discussed during the interview

Work location: In person— 757 Boston Post Road East, Marlborough, MA 01752

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Paid sick time
• Paid training

Application Question(s):

• Are you available to work on two weekends in a month?
• Are you available for 8AM to 7PM shift for 2-3 weekdays in a week?
• Are you looking for full-time, part-time or per-diem job?

Experience:

• clinical front desk: 1 year (Preferred)

Language:

• Spanish or Portugese (Preferred)

Ability to Commute:

• Marlborough, MA 01752 (Preferred)

Work Location: In person

Salary : $20 - $25