What are the responsibilities and job description for the Project Manager position at Zenfreed, LLC?
The scrum master position will work as a contract resource for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and Human Services (MDHHS). The resource will act as the scrum master for the Michigan Department of Health and Human Services Accounts Receivable and Collections (MDHHS ARC) Project with duties including coaching the team on scrum practices, facilitating scrum ceremonies, removing impediments to progress, protecting the team from external distractions, and fostering collaboration and continuous improvement within the team and organization
Requirements
5 years:
- Experience serving as a Scrum Master in Agile software development environments.
Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
Hands-on experience using Agile lifecycle management tools (Azure DevOps, Jira, Rally, VersionOne, etc.).
Desired Skills
- Experience as a project manager
- CSM certificate
- Experience with Medical or Financial Systems
- Proven experience supporting complex, enterprise-level financial or debt management software solutions.
- Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe,Nexus, LeSS, or similar).
- Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
- Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
- Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
- Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
- Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
- Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
- Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
- Ability to lead multiple Agile teams or a large, scaled program context.
- Experience working in fast-paced, cloud-first environments (Azure, AWS, or GCP).
- SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
- Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
- Understanding of user-centered design, accessibility standards, and customer journey mapping.
- Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
- Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
- Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
- Strong servant leadership mindset with a focus on empowering teams.
- Exceptional analytical, organizational, and problem-solving skills.
- Ability to drive transparency, predictability, and continuous delivery.
- Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
- Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines
Minimum Education
- None
Location
- Candidates MUST be local to Lansing, Michigan area (within 100 miles) at the time of submission (non-negotiable)
- Position
is a hybrid schedule on-site Wednesdays and Thursdays (non-negotiable). In office days are mandatory and cannot be altered.
- Working hours
Monday-Friday, approximately 8:00 a.m. to
5:00 p.m.
Additional
Requirements
- Must be authorized to
work in the United States; We are unable to offer
sponsorships at this time
- Must undergo a background check
and drug screening for employment.
Employment
Terms
- This is a W2 position
- 40 hrs per week
- HYBRID schedule - on-site Wednesdays and Thursdays (non-negotiable). In office days are mandatory and cannot be altered.
About
Zenfreed
At
Zenfreed, we are more than an IT company. We bridge the
gap between people wanting to do the work they were meant to do
and organizations needing the right talent.
We are dedicated to building a diverse,
inclusive and authentic workplace, so if you’re excited
about this role but your past experience doesn’t align
perfectly with every qualification in the job description,
we encourage you to apply anyway. You may be just the right
candidate for this or other roles.
Benefits
We understand a comprehensive benefits package is crucial to
employment satisfaction. We offer medical, dental and vision coverage
options for all employees.