What are the responsibilities and job description for the Director, People & Culture AI Product Management position at Zelis Healthcare, LLC?
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Director, People & Culture (P&C) AI Product Management is accountable for building and scaling a high-impact portfolio of AI and automation solutions across People & Culture. This role is not about experimentation alone - it is about scaled impact. You will own the end-to-end product lifecycle process - from intake and prioritization through deployment, adoption, and value realization - while ensuring alignment with enterprise AI strategy, governance, and risk standards.This role blends product discipline and delivery with strategic fluency. You will translate P&C needs into scalable AI/automation solutions, drive measurable efficiency gains, and ensure tools meaningfully improve Associate and People Leader experience.
What You'll Do:
Strategic Alignment & Governance
Define and maintain the P&C AI framework, including guiding principles, risk boundaries, build-vs-buy criteria, and enterprise alignment.
Establish and maintain a prioritized multi-quarter AI roadmap focused on high-value, scalable use cases.
Ensure cross-COE initiatives align with enterprise AI standards and risk controls.
Evaluate emerging AI tools and vendors to inform strategic decisions.
Product Ownership & Delivery
Own the P&C AI product portfolio, including intake, prioritization process, backlog management, and delivery sequencing.
Serve as Product Owner for P&C AI/automation initiatives requiring Enterprise Technology partnership.
Deliver cross-COE AI use cases with measurable impact and ensure POCs progress to scaled development.
Define clear problem statements, success criteria, KPIs, and value realization models.
Track outcomes, performance, and ROI across the AI portfolio.
Adoption, Experience & Change Enablement
Increase AI adoption and weekly touchpoints across the P&C function.
Enhance the AI experience within P&C workflows to reduce friction and improve productivity.
Lead change management efforts to drive sustainable adoption and behavior shift.
Create communication channels to crowdsource ideas, share wins, and build engagement around AI strategy.
Leadership & Collaboration
Operate as a trusted advisor on AI-enabled transformation within P&C.
Lead and develop a small, but mighty geographically distributed team (U.S. and India).
Deep collaboration and partnership with the P&C Technology team will be imperative to success in the role.
Partner cross-functionally across COEs to identify AI/automation opportunities and scale solutions.
Collaborate closely with enterprise technology, data, and analytics teams to accelerate delivery.
What You'll Bring to Zelis:
10 years experience in HR, digital transformation and/or product management; knowledge of HR workflows and HCM systems preferred
Demonstrated experience owning project/program/product portfolios and driving measurable outcomes.
Strong understanding of AI/automation tools and enterprise governance considerations.
Proven ability to translate strategy into delivered solutions.
Strong change leadership and stakeholder influence skills.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$153,000.00 - $193,800.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $153,000 - $193,800