What are the responsibilities and job description for the General Manager SAKS position at Zegna?
About Zegna
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As the General Manager Zegna SAKS, you will be the market expert and Brand Ambassador responsible for executing the business strategy, promoting our casual luxury brand, and achieving business objectives for your assigned location. You’ll work closely with the Regional Director, Saks partners, and ZEGNA corporate teams to drive meaningful results, foster client loyalty, and shape how we deliver excellence in every client interaction.
How You Bring It To Life
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
This is how you show up:
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As the General Manager Zegna SAKS, you will be the market expert and Brand Ambassador responsible for executing the business strategy, promoting our casual luxury brand, and achieving business objectives for your assigned location. You’ll work closely with the Regional Director, Saks partners, and ZEGNA corporate teams to drive meaningful results, foster client loyalty, and shape how we deliver excellence in every client interaction.
How You Bring It To Life
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
- Partner with Manager to identify opportunities and maximize the business potential for the shop; define action plans to ensure achievement of sales goals
- Translate store KPI’s into action plans for the team. Provide clear, challenging goals and hold the team accountable. Partner with sales associates to develop outreach strategies for existing and potential clients within their individual portfolios.
- Be a Zegna brand and product expert. Promote the World of Zegna with all sales associates and personal shoppers. Schedule and organize regular training.
- Standardize best practices for selling and customer service; hold the team accountable for consistent execution within the limits of the wholesale relationship.
- Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
- Drive MTM business by identifying opportunities through sales associates and personal shoppers; partner with MTM team to schedule seasonal trunk shows and provide support as needed.
- Provide seasonal feedback and insight on missed opportunities, best sellers, sizing, etc.
- Monitor competitors' marketing and commercial activities in your market
- Propose new ideas for business development, i.e., incentives, competitive best practices, personal shopper engagement.
This is how you show up:
- You bring 5 years of experience in luxury retail or hospitality, ideally in a client-facing or Managerial role.
- You’re skilled in Microsoft Excel and CRM platforms, with strong analytical and reporting capabilities.
- You’re known for your attention to detail, problem-solving skills, and ability to multitask in dynamic environments.
- You thrive when building relationships and creating personalized client experiences that drive results.
- Annual gross salary range: $115,000-$120,000 plus additional bonus potential
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
- Paid vacation and holidays, based on tenure and role level
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
Salary : $115,000 - $120,000
