Team Manager – Saks

Team Manager - Saks

This role will be responsible to execute the business strategy by leading the team to the continuous development of client engagement and connection. Ensure the budget and targets are achieved through the team. They will be a key player to drive strategic performance and store KPI’s.

Responsibilities

Team Management:

• Build the best team through talent retention recruitment, ensuring career development and succession plans
• Continuously assess the team skills and coach them on the pillars of Couture Centric organization.
• Continuously focus client advisors to smoothly transition from transactions to relationship building emphasizing proactive engagement, increase distant sales engagement, Empathy (listening to clients)
• Conduct monthly touch base with team (sales and non-sales) to review performance and provide constructive, timely feedback.
• Reflect the corporate image in terms of standing and ensure that the team is aware of these standards.
• Promote a positive and professional team environment that fosters trust, integrity and excellent performance standards, product handling standards, leading by example.
• Ensure the proper onboarding and training of new hires
• Liaise with Store Manager/Director in order to delegate tasks and responsibilities to other team members
• Partner with Store Manager/Director and HR on all employee relations issues and concerns to ensure effective resolution
• Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, delegating when necessary.
  
  

Client Centric Activities:

• Responsible for client experience in store, offer an exceptional Client Experience by ensuring excellent Client Journey standards.
• Coach team to maximize every chance to connect and convert, retain new clients and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to team
• Assist Store Manager/Director in assigning quantitative and qualitative objectives and ensuring they are achieved.
• Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets.
• Ensure continuous communication and progress on performance KPI’s as assigned.
• Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership.
• Listen and communicates feedback of clients by highlighting all relevant information to Store Manager/Director and corporate partners.
• Assist client advisors and/or personally manages VIP and Top Spender Clients.
• Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).
  
  

Merchandise:

• Adheres and ensures the loss and prevention policies and guidelines set by the HQ and corporate in regards to safety of the team and products, store image and operations.
• Communicate effective and in a timely manner with Store Manager/Director and buying team in order to guarantee stock provision and the proper mix.
• Liaise with in store operations team to ensure organization and systems are in place and maintained for smooth client experience
• Ensures all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Manage end of season returns and product transfers.
• Supervise regular cycle counts, inventory management as required and promptly communicates all information regarding stock to the sales team.
• Promptly communicate to the Store Manager/Director information and needs regarding all products of the department in order to prevent any problems.
• Ensure visual criteria and verify guidelines execution in store.
  
  

Operations:

• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
• Ensure administration and operations procedures are properly followed, lead by example
• Coach, train and manage performance of sales team on all operations tasks and guidelines.
• Manage cash and payment systems and safety of goods in accordance with Company procedures and policies.
  
  

Requirements

• Min 10 years of experience in luxury retail industry
• 3-5 years management experience in leading a team in luxury retail
• Proven track record in sales and team development
• Excellent knowledge in product and client journey
• Strong business acumen, understanding of store and team performance and KPI’s
• Has positive and effective team management skills, motivates team
• Must be a team player
• Excellent organizational and follow up and time management skills
• Demonstrates confidence and ability to develop relationships with clients, team and the business
• Clear and concise communication skills – verbal and written
• Prioritizes tasks effectively
• Attention to detail under strict deadlines
• Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
• Proficient in all store sales and operations systems
  
  

Salary $110,000-$120,000 12k Bonus Opportunity 5k clothing allowance