What are the responsibilities and job description for the Account Manager position at ZefSci, Zef Scientific, Inc.?
Zef Scientific is a leader in multivendor maintenance and service solutions for LCMS and analytical instruments. Trusted by laboratories across biotech, pharma, and research, we provide fast, expert support that keeps science moving forward. Join our team and help drive innovation and operational excellence across North America’s laboratories.
Job Overview
We are seeking a results-driven Account Manager – Life Sciences to manage and grow relationships within an assigned territory. As the primary point of contact for your clients, you will drive service contract renewals, identify new business opportunities, and ensure exceptional customer satisfaction. This role collaborates closely with internal service, technical, and support teams to deliver tailored solutions that advance clients’ scientific and operational goals.
Key Responsibilities
- Develop and maintain strong, long-term relationships with clients across academic, clinical, hospital, pharmaceutical, biotechnology, and government laboratories.
- Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
- Understand clients’ scientific and operational needs, proactively identifying opportunities to provide value and expand service offerings.
- Prepare and present compelling proposals, service contract solutions, and performance reports to clients.
- Negotiate contract terms, pricing, and agreements in alignment with company policies and client requirements.
- Collaborate with internal teams—including sales, technical, and support—to ensure seamless service delivery.
- Monitor account performance, track key metrics, and provide regular updates to management.
- Attend industry events, conferences, and networking opportunities to represent Zef Scientific and expand your professional network.
- Maintain accurate CRM records, including client interactions, contract status, and pipeline activities.
- Analyze territory performance, customer needs, and competitive activity to refine strategies and support market growth.
Required Skills & Qualifications
- Bachelor’s degree in life sciences, business, or a related field (or equivalent professional experience).
- Minimum 3 years of experience in the life sciences industry, with 1–2 years in account management or sales (laboratory experience preferred).
- Proven ability to build and maintain client relationships at all levels.
- Knowledge of LCMS instruments and laboratory workflows is a plus.
- Strong communication, negotiation, analytical, and problem-solving skills.
- Proficiency with Microsoft Office Suite and CRM systems.
- Self-motivated, results-oriented, and able to work independently or as part of a team.
Travel & Work Location
- Up to 25% domestic and international travel as needed.
- Location: Remote, San Francisco, CA-based (within 40-mile radius).
Equal Opportunity Statement
Zef Scientific is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.