What are the responsibilities and job description for the Field Support Technician position at Zeektek?
IT Service Support Technician 2 6-Month Contract | Likely Extension
About the Role
This position sits within the IT Service Support function, serving as a frontline technician responsible for multi-tier, omni-channel support across main campus, regional sites, and field locations. The focus is first-contact resolution — diagnosing, troubleshooting, and resolving hardware and software issues for end users, and escalating appropriately when needed.
What You'll Do
- Provide desktop and field support across base offices and on-site locations
- Perform installation, break/fix, preventive maintenance, fault diagnosis, and deployment across varying complexity levels
- Troubleshoot hardware and software issues with an emphasis on resolving at first contact
- Monitor and follow up on escalated customer issues and requests
- Communicate and track computing environment outages, coordinating with IT staff and leadership toward resolution
- Serve as an informal resource for less experienced colleagues
Top Skills We're Looking For
- Desktop Support Experience
- Break/Fix Experience
- Field Support
Qualifications
- High school diploma or GED required
- Relevant certification or vocational training preferred
- 1 year of relevant experience required; 2–4 years preferred
Work Style
Individual contributor role. Work is performed within established guidelines, with guidance available for atypical situations or new projects. Strong communication skills required — this role regularly interacts with end users, immediate team, and occasionally cross-functional departments.