What are the responsibilities and job description for the Epic Application Analyst (Phoenix) position at Zeektek?
Job Title: Epic Applications Analyst IV (Phoenix – Transplant)
Location: San Francisco, CA – CPMC Transplant Services
Schedule: Hybrid (50% onsite required / 50% remote)
Contract: 12-month contract with potential extension up to 3 years
Requirements:
• Epic Phoenix certification (required)
• Epic Ambulatory OR ClinDoc certification (required)
• 5 years of Epic application analyst experience in healthcare environments
• Experience with multi-organ transplant centers across healthcare organizations
• Experience with Epic Phoenix implementation, workflow design, and optimization (not just support)
• Experience in outpatient transplant workflows including referrals, evaluation, and waitlist management
• Ability to work independently and drive initiatives with minimal oversight
• Experience with cross-functional coordination, escalation, and project support
• Proficiency in workflow analysis, process improvement, and operational standardization
Preferred:
• Experience with Epic Phoenix billing workflows or revenue cycle integration (strong plus)
• Experience training end users and supporting adoption of Epic workflows
• Experience working within large health systems or enterprise EHR environments
• Ability to support change management and stakeholder alignment initiatives
• Experience partnering with clinical, operational, and IT stakeholders
Summary:
This role supports Epic Phoenix within our transplant program, focusing on optimizing and standardizing workflows across outpatient transplant operations. The analyst will assess current-state processes, identify inefficiencies, and design improved workflows across referrals, evaluation, waitlist management, and longitudinal care.
This is not a ticket-based support role. It requires hands-on experience with implementation-level workflow development and optimization and the ability to operate as an independent contributor.
First 90 Days:
• Learn current Epic and transplant workflows
• Build relationships with transplant stakeholders
• Conduct current-state workflow assessments
• Deliver actionable recommendations to improve efficiency, care coordination, and patient experience