Information Technology Engineer (Consultancy Background)

This role is intended for a senior‑level technician capable of independently handling the responsibilities listed below. Exceptional candidates with deep MSP experience and advanced technical capability may qualify for higher compensation, as salary is negotiable for the right fit.

JBIT Solutions, LLC is a growing Managed Service Provider (MSP) based in Westfield, MA. We deliver reliable, secure, and well‑designed IT solutions to small and mid‑sized businesses and act as a trusted technology partner—not just a break/fix provider.

We're looking for a Senior IT Engineer who enjoys providing exceptional service without the typical roadblocks of traditional MSP management. At JBIT, you won't be buried in bureaucracy or bouncing between dozens of faceless tickets — you'll be the primary technician assigned to your clients, building real relationships through daily helpdesk support and taking genuine pride in the environments you manage. This position is ideal for an experienced MSP technician who can own client environments, lead complex technical work, and confidently take responsibility for both client success and internal escalation.

If you love talking with clients, earning their trust, and being the person they count on — this is the role for you.

Responsibilities

• Work onsite at our Westfield, MA office (M–F, 8:00am–5:00pm)
• Provide the complete range of helpdesk and systems support for assigned client environments
• Independently troubleshoot and resolve complex hardware, software, server, and network issues
• Monitor, maintain, and secure client IT environments using our established tool stack
• Serve as technical lead for assigned client environments
• Execute and complete complex IT projects including migrations, upgrades, and new deployments
• Maintain accurate and organized client system documentation
• Collaborate with client leadership to align IT systems with business goals
• Typical environments managed range from 20–200 endpoints, including cloud, on‑prem, and hybrid setups

Requirements

• 5 years of IT support experience (MSP experience strongly preferred)
• Ability to work independently with minimal supervision
• Strong customer service, communication, and relationship‑building skills
• Strong troubleshooting and problem‑solving skills
• Ability to prioritize workload and manage multiple tasks simultaneously
• In‑person position at our Westfield, MA office
• Occasional on‑site client visits
• Valid driver's license and clean driving record required
• Company vehicle provided for client travel

Skills we are looking for

• Design, configure, and manage:
• Firewalls, VPNs, VLANs, routing, and Wi‑Fi networks
• Install, configure, and support:
• Windows 11 workstations
• Windows Server 2016
• Network devices including firewalls, switches, and Wi‑Fi
• Legacy hardware when needed
• Microsoft 365 / Azure AD / Exchange / SharePoint
• DNS and email‑related records (SPF, DKIM, DMARC)
• Firewalls, VLANs, VPNs, routing, and IP networking
• Windows 11 and Windows Server 2016
• Hyper‑V and/or VMware
• Cyber Security best practices in Entra and workstation management
• PowerShell scripting experience (especially Azure / Microsoft 365)
• IT project leadership experience
• Industry certifications (Microsoft, CompTIA, Cisco)

Growth opportunities into senior escalation and project leadership roles

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance