Medical Assistant/CNA

Summary

A Medical Assistant supports physicians and clinical staff by performing a combination of administrative and clinical duties to ensure smooth, efficient patient care. This role is essential in maintaining workflow, enhancing patient experience, and supporting high‑quality medical services.

Key Responsibilities

Clinical Duties

• Patient intake — Obtain vital signs, medical history, chief complaints, and update electronic health records (EHR).
• Clinical procedures — Assist with exams, prepare exam rooms, sterilize instruments, and support minor procedures.
• Specimen collection — Perform phlebotomy, collect urine samples, conduct point‑of‑care tests (strep, flu, glucose).
• Patient education — Provide instructions on treatment plans, medications, and follow‑up care.

Administrative Duties

• Scheduling & coordination — Schedule appointments, manage provider calendars, and coordinate referrals.
• Front desk operations — Check patients in/out, verify insurance, collect copays, and handle phone calls.
• EHR documentation — Accurately document patient encounters, update charts, and maintain confidentiality.
• Billing support — Assist with coding, billing, and processing insurance claims as needed.
• Supply management — Monitor inventory, restock exam rooms, and order supplies.
   

Required Skills & Competencies

• Clinical knowledge of basic medical terminology, anatomy, and common procedures
• Communication skills for interacting with patients, families, and providers
• EHR proficiency (Epic, Cerner, eClinicalWorks, etc.)
• Multitasking in a fast‑paced environment
• Professionalism and strong attention to detail
• Infection control and safety protocol knowledge

Typical Requirements

• High school diploma or equivalent
• Completion of an accredited Medical Assistant program
• Certification preferred but not required (CMA, RMA, CCMA)
• CPR/BLS certification
• Experience in a clinic or physician office is often preferred but not always required