What are the responsibilities and job description for the Senior Customer Success Manager - SLED (Leading E-Learning/LMS Business) position at Zearch?
Zearch is partnering with a true leader in the E Learning, LMS/Edtech space and hiring for a sales aware, technically strong CSM.
This role is ideal for someone who can navigate complex stakeholder environments, drive adoption, and deliver measurable outcomes while fostering long-term relationships. The platform helps districts digitize forms, automate workflows, and gain visibility across HR, finance, and student services—enabling more efficient, data-informed operations.
Key Responsibilities:
- Manage a portfolio of school districts from onboarding through renewal and expansion, building strong executive and departmental relationships.
- Drive adoption of digital forms and workflow automation across multiple departments, sequencing rollout for maximum impact.
- Monitor account health, identify risks, and implement engagement and retention playbooks.
- Lead value-focused review meetings to demonstrate measurable outcomes and uncover opportunities for expansion.
- Partner with product and support teams to relay customer insights and influence roadmap priorities.
Qualifications:
- 6 years in Customer Success, Account Management, or client-facing roles, ideally in SaaS or education technology.
- Strong consultative, analytical, and relationship-building skills.
- Experience managing multiple stakeholders in complex organizations.
- Passion for helping clients achieve operational efficiency and measurable results.
Why This Role is Exciting:
- Directly influence the success and adoption of technology that transforms district operations.
- Collaborate closely with cross-functional teams in a fast-growing environment.
- Opportunity for growth and impact in a mission-driven organization serving K-12 education.
