What are the responsibilities and job description for the Clinical Operations Manager position at Zealthy?
About Us:
At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.
Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.
We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating.
If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying.
Join us and help redefine the future of healthcare.
The Role:
We are actively looking for a full-time Operations Manager. Please note that this is a full-time, in-person role based in New York, NY. If you are interested in remote or hybrid opportunities, this position may not be suitable for you.
What You'll Do:
- Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals.
- Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms.
- Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively.
- Monitor and analyze Objectives and Key Results (OKR’s) to identify areas for improvement.
- Develop and implement workflows and SOPs to enhance operational efficiency.
- Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices.
- Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations.
- Analyze key operational and clinical data to identify areas for improvement and inform decision-making.
- Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives.
- Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task.
- 4 years of relevant experience, including at least 1 year managing people, ideally at a telehealth or healthcare startup.
- Proven ability to manage and develop teams in a fast-paced environment.
- Bachelor’s degree required.
- Exceptional communication and organizational skills with a strong attention to detail.
- A proactive and positive attitude toward tackling varied tasks in a dynamic setting.
- A willingness to work in person, full-time, with dedication to Zealthy’s mission and goals.
- Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case.
- Holidays: Paid for major US holidays.
- Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity.
- Health: Medical coverage provided. Other benefits to be revisited with plan renewal.