Customer Service Lead, Pet

Description

Zamzows is a family-owned and operated Idaho business with a deep-rooted commitment to helping customers care for their pets, lawns, gardens, and homes. Since 1933, we’ve built our reputation on expert advice, exceptional customer service, and a passion for helping our community live better lives—naturally.

Position Summary

As a Customer Service Associate specializing in Live Animals, you’ll play a key role in educating and assisting customers with pet care, particularly for reptiles, fish, small animals, and birds. You'll ensure the health and well-being of the animals in our care, while delivering a friendly, helpful, and knowledgeable experience to every customer.

Key Responsibilities

• Customer Engagement
  • Greet customers and assist with pet-related questions and product recommendations
  • Provide expert guidance on live animal care, feeding, habitat setup, and health
  • Help customers select appropriate pets and supplies based on their lifestyle and needs
• Animal Care
  • Feed, clean, and monitor the health of live animals daily
  • Maintain clean, safe, and enriching enclosures
  • Identify signs of illness or distress and maintain a log of animal medication, treatment and general well-being of all animals and fish. Alert store management immediately if any animal, reptile bird or fish is abused, in need of medical attention or other special care.
  • Maintain a current and accurate record of uses and losses with regard to pet supplies, live animals, fish, etc.
• Product Knowledge & Merchandising
  • Stay up to date on Zamzows’ pet products and natural care philosophies
  • Assist with receiving and stocking pet department inventory
  • Help maintain organized, clean, and visually appealing displays

Team Support

• Collaborate with teammates across departments to support store goals
• Attend product training and animal care workshops as required
• Participate in general store duties including cashiering, restocking, and cleaning

Why Work at Zamzows?

• Meaningful work helping pets and people
• Ongoing training and opportunities to learn about animal care and nutrition
• Employee discounts on Zamzows products
• Full insurance benefits the first of the month after 60 days of full time employment.
• Supportive, family-oriented work environment
• Opportunities for growth and advancement.

Requirements

Required qualifications:
Passion for animals and natural pet care

• Previous experience working with pets, in retail, or in animal care preferred
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Must be comfortable handling live animals including reptiles, fish, birds, and small mammals
• Must be able to lift up to 50 lbs and stand for extended periods
• Weekend and evening availability may be required

Required education and experience:

• High school diploma or GED
• 1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)

Preferred education and experience:

Familiarity with Zamzow’s products

Pet Specialist additional requirements:

• Basic knowledge and prior experience with fish, birds, reptiles, rodents, and general pet maintenance.
• Basic knowledge of pet health issues and the treatment of such.