What are the responsibilities and job description for the Customer Service Lead, Pet position at Zamzows Inc?
Description
Zamzows is a family-owned and operated Idaho business with a deep-rooted commitment to helping customers care for their pets, lawns, gardens, and homes. Since 1933, we’ve built our reputation on expert advice, exceptional customer service, and a passion for helping our community live better lives—naturally.
Position Summary
As a Customer Service Associate specializing in Live Animals, you’ll play a key role in educating and assisting customers with pet care, particularly for reptiles, fish, small animals, and birds. You'll ensure the health and well-being of the animals in our care, while delivering a friendly, helpful, and knowledgeable experience to every customer.
Key Responsibilities
- Customer Engagement
- Greet customers and assist with pet-related questions and product recommendations
- Provide expert guidance on live animal care, feeding, habitat setup, and health
- Help customers select appropriate pets and supplies based on their lifestyle and needs
- Animal Care
- Feed, clean, and monitor the health of live animals daily
- Maintain clean, safe, and enriching enclosures
- Identify signs of illness or distress and maintain a log of animal medication, treatment and general well-being of all animals and fish. Alert store management immediately if any animal, reptile bird or fish is abused, in need of medical attention or other special care.
- Maintain a current and accurate record of uses and losses with regard to pet supplies, live animals, fish, etc.
- Product Knowledge & Merchandising
- Stay up to date on Zamzows’ pet products and natural care philosophies
- Assist with receiving and stocking pet department inventory
- Help maintain organized, clean, and visually appealing displays
Team Support
- Collaborate with teammates across departments to support store goals
- Attend product training and animal care workshops as required
- Participate in general store duties including cashiering, restocking, and cleaning
Why Work at Zamzows?
- Meaningful work helping pets and people
- Ongoing training and opportunities to learn about animal care and nutrition
- Employee discounts on Zamzows products
- Full insurance benefits the first of the month after 60 days of full time employment.
- Supportive, family-oriented work environment
- Opportunities for growth and advancement.
Requirements
Required qualifications:
- Passion for animals and natural pet care
- Previous experience working with pets, in retail, or in animal care preferred
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Must be comfortable handling live animals including reptiles, fish, birds, and small mammals
- Must be able to lift up to 50 lbs and stand for extended periods
- Weekend and evening availability may be required
Required education and experience:
- High school diploma or GED
- 1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)
Preferred education and experience:
Familiarity with Zamzow’s products
Pet Specialist additional requirements:
- Basic knowledge and prior experience with fish, birds, reptiles, rodents, and general pet maintenance.
- Basic knowledge of pet health issues and the treatment of such.