What are the responsibilities and job description for the Jewelry Consultant position at Zales Jewelers?
Company Description Zales Jewelers offers jewelry designed for everyday expression, not just special occasions. From earrings to anklets and everything in between, the brand focuses on helping individuals make a personal style statement from head to toe. Zales encourages customers to explore and play with precious materials to find pieces that reflect their unique look. Team members help customers discover jewelry that fits their lifestyle and celebrates their individuality.
Role Description The Jewelry Consultant is a full-time, on-site role based in San Marcos, TX. In this position, the consultant greets customers, listens to their preferences, and guides them through jewelry selections that align with their style, budget, and occasion. Daily responsibilities include presenting and explaining product features, handling sales transactions, maintaining accurate records, and meeting or exceeding sales goals. The role also involves keeping displays organized and visually appealing, ensuring jewelry is properly secured, and assisting with inventory counts and stock replenishment. Jewelry Consultants collaborate with team members to provide a welcoming store environment and deliver consistent, high-quality customer service.
Qualifications
- Customer service and client engagement skills, including the ability to build rapport, listen actively, and offer personalized recommendations.
- Retail and point-of-sale skills, such as handling cash and card transactions, processing returns and exchanges, and following store policies accurately.
- Sales and product knowledge skills, including understanding jewelry materials and designs, explaining features and benefits, and working toward sales targets.
- Communication and interpersonal skills, including clear spoken communication, professional demeanor, and the ability to work effectively in a team setting.
- Organization and attention to detail skills, such as maintaining neat displays, monitoring inventory, and ensuring accurate documentation.
- Ability to stand for extended periods, move around the sales floor, and handle small items safely and carefully.
- Prior experience in retail, fashion, or jewelry sales is beneficial but not required.
- High school diploma or equivalent; willingness to learn, take direction, and participate in ongoing training.