What are the responsibilities and job description for the Assistant Manager - Phoenix, AZ position at Z-Modular Services, LLC?
You may not know our name, but you know our products. What we make is part the places where we live, work and play – all day, everyday.
Zekelman is a family of companies — 100% domestic manufacturers — with a legacy dating back to 1877. We’re proud to be the largest independent steel pipe and tube manufacturer in North America and the leading innovator in multi-family housing development.
We believe in what we build and what we build, builds the world around us. Hospitals, hotels, schools, bridges, airports and more.
Come build a career you believe in.
About the Role
As an Assistant Manager at Z Modular, a division of Zekelman Industries, this role plays a key part in delivering an exceptional resident experience while supporting the daily operations of the apartment community. This position requires strong customer service instincts, excellent communication skills, and the ability to effectively engage with a diverse resident population, including Spanish-speaking residents.
This role is highly resident-facing and requires flexibility, including weekend coverage, to ensure consistent service and responsiveness to community needs. The position supports operational efficiency, leasing activities, and financial processes while helping maintain a welcoming, well-managed community.
You will collaborate closely with the Community Manager, residents, vendors, and internal teams to ensure seamless communication, timely issue resolution, and high resident satisfaction. This is a full-time, onsite role located in Phoenix, AZ (FLATZ 602).
This role is ideal for someone who thrives in a fast-paced, customer-focused environment, communicates effectively across diverse groups, and is comfortable taking initiative while supporting both residents and property operations.
What You’ll Do
Support daily property operations to ensure efficient workflows and consistent, high-quality resident service.
Respond promptly to resident inquiries, concerns, and complaints, delivering professional, empathetic, and solutions-oriented customer service.
Communicate effectively with English- and Spanish-speaking residents to ensure clear understanding of policies, processes, and community updates.
Provide weekend coverage as needed to support leasing activities, resident needs, and overall property operations.
Process rent payments, issue late notices, and support enforcement of collection policies in alignment with company procedures.
Support leasing and renewal processes by preparing documentation, coordinating tours, and maintaining accurate lease files.
Manage move-ins and move-outs, conduct inspections, and ensure units are ready for occupancy.
Communicate with vendors, submit service requests, and track work order completion to support timely maintenance resolution.
Submit and track invoices and assist with maintaining accurate financial records and budget monitoring.
Serve as the on-site lead in the absence of the Community Manager to ensure continuity of operations.
Maintain accurate resident files and ledgers in compliance with Fair Housing regulations and company policies.
Lead and promote healthy and safe work practices as required by regulatory agencies and Company policy.
Perform other duties as assigned.
Who You Are
2–5 years of experience in property management, leasing, customer service, or administrative support within a residential environment.
High school diploma or equivalent required; additional coursework in business, leasing, or property management preferred.
Bilingual in English and Spanish required or strongly preferred, with the ability to communicate clearly and professionally with diverse residents.
Experience delivering high-quality customer service in a fast-paced, resident-facing environment.
Working knowledge of property operations, leasing practices, and Fair Housing regulations.
Proficiency in Microsoft Excel and property management systems such as Yardi or similar platforms.
Strong communication and interpersonal skills with the ability to build trust and resolve conflicts effectively.
Highly organized with strong attention to detail and ability to manage multiple priorities.
Ability to work a flexible schedule, including weekends, based on property needs.
Confidence in assuming leadership responsibilities when needed.
Eligibility to work in the United States.
Ability to maintain regular, full-time, predictable onsite attendance.
What You’ll Get
Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, loyalty awards, and much more:
Competitive compensation.
Bonus plan and profit-sharing opportunities.
401(k) plan with a generous company match.
Comprehensive health, dental, and vision insurance with low-cost, high-quality options.
Tuition assistance program to support continued education and professional development.
Paid vacation and holidays.
Employee loyalty awards and recognition programs.
20% Onsite Employee Rent Discount
#LI-KF1
Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.
M/F/D/V
We are Zekelman Industries.
We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.
We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.