Bilingual HR Specialist

Position Overview

We are seeking a proactive and detail-oriented HR Specialist to join our U.S. team in Dallas. This role serves as the primary HR point of contact for our U.S. operations, covering office, warehouse, and retail store employees. You will be responsible for executing day-to-day HR operations—including recruitment, employee benefits and compensation administration, and regulatory compliance—while also serving as the bridge between the U.S. team and headquarters (China).

In this role, you will not only implement HR policies and programs from headquarters but also provide localized insights and feedback to ensure our HR practices are both compliant and culturally appropriate for the U.S. market. You will also serve as the eyes and ears on the ground, identifying employee relations issues and management concerns, and escalating them to headquarters in a timely manner.

This is an excellent opportunity for a hands-on HR professional who thrives in a fast-paced, multi-site environment and enjoys wearing multiple hats.

Key Responsibilities

- Recruitment & Onboarding

1. Manage the full-cycle recruitment process for office, warehouse, and retail store positions, including job postings, candidate screening, interview coordination, and offer management

2. Partner with hiring managers to understand staffing needs and develop effective sourcing strategies

1. 3. Coordinate new hire onboarding, ensuring all pre-employment checks, documentation, and orientation are completed

4. Maintain a pipeline of qualified candidates for high-turnover roles in warehouse and retail operations

-.Employee Benefits & Compensation Administration

1. Administer employee benefits programs, including health insurance, retirement plans, and other company-sponsored benefits

2. Assist with payroll coordination and ensure accurate processing of employee compensation

3. Serve as the primary point of contact for employee questions related to pay, leave, scheduling, benefits, and other HR processes

4. Support open enrollment and benefits communications

-Compliance & Policy Implementation

1. Ensure all HR practices, policies, and hiring procedures comply with local, state, and federal labor laws

2. Maintain accurate and confidential employee records in compliance with legal requirements

3. Interpret and implement HR policies and programs from headquarters, adapting them for the U.S. context where necessary

4. Keep abreast of changes in employment laws and regulations, and advise management on compliance implications

- HR Operations & Employee Relations

1. Serve as a visible, approachable HR contact for employees across all U.S. locations, answering questions and explaining policies

2. Address employee relations issues, including conducting investigations and fact-finding as needed

3. Administer performance management processes, including corrective action and performance improvement plans

4. Support employee engagement and retention efforts

- HQ Liaison & Local Insights

1. Act as the primary interface between U.S. operations and headquarters (China) on all HR-related matters

2. Communicate and cascade headquarters' HR policies, programs, and initiatives to U.S. employees

3. Provide localized feedback and recommendations to headquarters on how to adapt global policies for the U.S. market

4. Identify and escalate employee relations issues, management concerns, and operational risks to headquarters in a timely manner

Qualifications

1. Bachelor's degree in Human Resources, Business Administration, or a related field

2. 3 years of progressive HR experience in a generalist or specialist capacity

3. Experience supporting multi-site operations (office, warehouse, and/or retail environments) preferred

4. Working knowledge of employee relations, HR policies, compliance requirements, and performance management processes

5. Familiarity with U.S. federal and state employment laws (FLSA, FMLA, ADA, etc.)

6. Strong organizational skills and attention to detail

7. Excellent verbal and written communication skills in English; Chinese language skills (Mandarin) are a strong plus for effective communication with headquarters

8. Proficiency with HRIS systems and Microsoft Office Suite

9. Ability to work independently and exercise sound judgment in a fast-paced environment

10 Proactive approach to identifying issues and recommending practical solutions

11. Comfortable working in a dynamic environment with shifting priorities