What are the responsibilities and job description for the Case Management and Community Outreach Coordinator position at YWCA York?
Position Type: Full-Time
Department: Victim Services
Position Summary
The Case Management and Community Outreach Coordinator provides leadership, oversight, and operational support to Case Managers and Community Outreach Workers serving survivors of domestic violence, sexual assault, human trafficking, and related crimes. This role ensures the delivery of high-quality, trauma-informed, and survivor-centered services while promoting client safety, staff support, and program compliance.
Essential Duties and Responsibilities
Supervision and Team Leadership
- Provide direct supervision, guidance, and support to Case Managers and Community Outreach Workers
- Monitor staff caseloads to ensure appropriate workload distribution and service quality
- Conduct regular case reviews, individual supervision, and team meetings
- Provide consultation and guidance on high-risk, complex, or crisis cases
- Support staff development, performance improvement, and employee wellness initiatives
Program Oversight and Compliance
- Ensure program operations comply with applicable funding and regulatory requirements, including VOCA, FVPSA, and HUD
- Oversee accurate data entry, documentation, and reporting across service delivery platforms
- Monitor program outcomes and assist with quality assurance efforts
Community Engagement and Collaboration
- Develop and maintain strong partnerships with community agencies and stakeholders
- Represent the organization in collaborative meetings and community initiatives
- Support coordinated responses to victim services across systems
Education and Experience
- Bachelor’s degree or equivalent experience in human services, social work, criminal justice, or a related field required
- Three (3) to five (5) years of experience in victim services required
- Prior supervisory or leadership experience preferred
- Demonstrated knowledge of trauma-informed care, crisis intervention, and survivor-centered advocacy
Knowledge, Skills, and Abilities
- Strong leadership, coaching, and team facilitation skills
- Ability to make sound judgments in high-pressure or crisis situations
- Knowledge of grant-funded program compliance and reporting requirements
- Excellent communication, organizational, and problem-solving skills
- Ability to maintain confidentiality and professional boundaries
Core Competencies
- Demonstrated commitment to YWCA’s mission and values
- Trauma-informed and survivor-centered leadership approach
- Cultural humility and responsiveness
- Team development and staff empowerment
- Community collaboration and systems-level thinking
- Adherence to ethical standards, safety protocols, and best practices
Physical Requirements
- Ability to lift and carry items weighing up to 25 pounds
- Ability to drive for work-related responsibilities
- Ability to stand, walk, and sit for extended periods
Equal Employment Opportunity Statement
YWCA York is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship status, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Additional Disclaimer
This job description is intended to describe the general nature and level of work being performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change at any time, with or without notice, to meet organizational needs.