Legal Assistant

Job Title: Legal Assistant Department: Legal
Reports to: Legal Office Manager FLSA Status: Exempt
Salary: $47,000 to 49,000 annual

Job Summary:
The YWCA legal team includes attorneys and DOJ Accredited Representatives. The legal assistant will provide support to the legal team including screening callers, assisting in gathering information and documents, assisting in performing legal research, assisting in completing immigration applications, creating and maintaining legal files, updating the client case management system, processing legal mail, updating clients on cases, translating documents, providing interpretation when needed, and other various tasks to support the staff of the Legal Department.

Principal Duties/Responsibilities:
Client Support
• Assist legal staff with contacting clients to keep clients informed of the status of their case 
• Gather documents from clients at the legal staff’s direction
• Represent YWCA Tulsa at resource fairs to promote services and answer questions
• Assist with screening calls, reminders, referrals, and walk-ins and schedule consultations, as needed
Administration and Data Collection
• Create and maintain legal files
• Update the legal client management system in compliance with the Policies and Procedures Manual
• Provide professional interpreting and translating services as needed
• Assist Legal Office Manager in all file maintenance
• Process mail, including immigration notices, as needed
• Coordinate and track the legal team’s community events including community education, workshops, and legal outreach

Education/Experience
• Associate's degree or higher required
• Two years of customer service experience
• Fluency in Spanish is required
• Social service experience a plus

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer

Required competencies and expectations:
To perform the job successfully, an individual should demonstrate the following mission centered competencies as they relate to YWCA Tulsa core values:
• Community: We center people in our program design; we engage the Community in our decisions, and we partner with others to achieve the greatest impact.
• Advocacy: We are committed to creating space for voices to be heard.
• Respect: We care about each other and treat each other with dignity and value. We believe that authentic, respectful relationships lead to learning and growth.
• Empowerment: We empower each other [and the community/those we serve] to have a voice and create change.
• Equity and Inclusion: We build diverse, welcoming, and inclusive spaces within our walls and in the world.
• Excellence: We set and achieve ambitious goals.

Data Competency: YWCA team members are expected to demonstrate knowledge of their data and how it relates to their scope of work. Every team member is responsible for the collection of data and the expectation is that this information is reflected upon and used for decision making, serving clients where applicable and adjusting processes when needed. Team members are responsible for entering data accurately, timely and consistently and ensuring that they are aware of goals and objectives related to their position. YWCA team members are expected to synthesize and apply their data to advance our mission and ensure they are reporting progress to their direct supervisors in weekly meetings where they will use data to create action plans, work strategically, and analyze any gaps or areas of need.

Communication Competency: YWCA team members are expected to communicate clearly, effectively, and in a collaborative manner. YWCA staff are expected to utilize a variety of communication tools, including but not limited to email, TEAMS messages, telephone and in person conversation. It is expected that communication is responded to within no more than 48 hours. YWCA staff will communicate timely and respectfully with staff, stakeholders and clients.

Mission-Centered competency: YWCA staff are expected to remain focused on our mission while making strategic decisions for their position. YWCA staff embrace a growth mindset and are proactive problem-solvers who demonstrate competency in their position. Accountability, adaptability and collaboration are expected of all YWCA staff members. YWCA staff utilize their time effectively, meet deadlines and attend all YWCA meetings, functions and activities when it is an expectation of the position. YWCA staff consistently demonstrate the ability to respect and maintain the privacy of sensitive and confidential information and use best practices to protect that information.

Salary : $47,000 - $49,000