What are the responsibilities and job description for the Intake Coordinator/Lead Visit Monitor-FT position at YWCA of Western Massachusetts?
Intake Coordinator/Lead Visit Monitor Full Time Clough Street,
Springfield, MA, US Requisition ID: 2037 Salary Range: \$24.00 To
\$24.00 Hourly Department: Parent and Youth Support Programs Reports to:
Direct Care Supervisor of Supervised Visitation Schedule: 37.5 hours per
week; Tuesday, Wednesday, and Thursday, 10am - 6:30pm-Springfield Friday
1pm-9pm Florence Saturday 8:30am - 3:30pm-Florence FLSA Status:
Non-Exempt Starting Rate: \$24.00/hour The YWCA of Western MA is
dedicated to eliminating racism and empowering survivors. We provide a
safe place for survivors of domestic violence, sexual assault, and human
trafficking. Our programs and services include crisis shelter and
transitional housing for survivors and their families, counseling,
SAFEPLAN court advocacy, community education, supervised visitation, HIV
education and testing, and vocational training. The YWCA provides
services at several sites, including Holyoke, Northampton, Westfield,
and our primary Springfield campus. Position Purpose The YWCA\'s
Supervised Visitation Program allows parents in high conflict or high
risk situations to spend time parenting their child in a safe,
structured, and supportive environment. Trained Visit Monitors & Intake
Coordinators support the non-custodial parent in developing a healthy
and loving relationship with their child while following all policies
and guidelines designed to ensure safety. The Lead Visit Monitor &
Intake Coordinator is also responsible for communicating regularly with
the Direct Care Supervisor regarding the status of visits and any
Concerns. Essential Responsibilities Schedule And Conduct In-person
orientation, phone intakes with residential and non-residential parents
and arrange for site tours and interviews with children prior to first
visit. Ensure parties are referred as necessary to external resources
for domestic violence, batterer\'s intervention, counseling, and
financial assistance among others. Attempt contact with families
assigned by the Direct Care Supervisor within 2 business days of
assignment. Input all new client intakes and goals into AWARDS within 48
hours. Monitor supervised visits at Springfield, Dunbar, and Florence
Centers as needed for coverage. Assist with set up and closing (setting
up of rooms and cleaning up at end of the day). Ensure all equipment is
ready for visits. Model appropriate parenting behavior and encourage
healthy parent child relationships/interactions. Ensure compliance with
center rules and policies while making interventions as necessary.
Communicate in a timely manner with Direct Care Supervisor on any
incidents and issues. Ensure that transportation of children at
exchanges and visits adhere to all safety laws/policies regarding seat
belts and car seats. Ability to resolve conflict using de-escalation
techniques and trauma informed skills Conduct Risk Assessments, as
needed Check in with security to ensure safety of the facility per
Security Standards. Attend supervision, trainings and staff meetings as
Required. Other Relevant Duties As Necessary Qualifications Bachelors
Degree (Required) Excellent verbal, written, and organizational skills
(Required) Computer Skills (Preferred) Prior Experience Working With
survivors of violence and/or those who have perpetrated violence in an
Intimate Partner Relationship (Preferred) Experience And Knowledge Of
child development and impact of domestic violence on children
(Preferred) Understanding Of Both Interpersonal And Structural Racism
and bias; (Required) Bilingual-Spanish (Basic) (Preferred) Access to
reliable transportation and valid driver\'s license required. (Required)
Must be able to lift 40 lbs.
Springfield, MA, US Requisition ID: 2037 Salary Range: \$24.00 To
\$24.00 Hourly Department: Parent and Youth Support Programs Reports to:
Direct Care Supervisor of Supervised Visitation Schedule: 37.5 hours per
week; Tuesday, Wednesday, and Thursday, 10am - 6:30pm-Springfield Friday
1pm-9pm Florence Saturday 8:30am - 3:30pm-Florence FLSA Status:
Non-Exempt Starting Rate: \$24.00/hour The YWCA of Western MA is
dedicated to eliminating racism and empowering survivors. We provide a
safe place for survivors of domestic violence, sexual assault, and human
trafficking. Our programs and services include crisis shelter and
transitional housing for survivors and their families, counseling,
SAFEPLAN court advocacy, community education, supervised visitation, HIV
education and testing, and vocational training. The YWCA provides
services at several sites, including Holyoke, Northampton, Westfield,
and our primary Springfield campus. Position Purpose The YWCA\'s
Supervised Visitation Program allows parents in high conflict or high
risk situations to spend time parenting their child in a safe,
structured, and supportive environment. Trained Visit Monitors & Intake
Coordinators support the non-custodial parent in developing a healthy
and loving relationship with their child while following all policies
and guidelines designed to ensure safety. The Lead Visit Monitor &
Intake Coordinator is also responsible for communicating regularly with
the Direct Care Supervisor regarding the status of visits and any
Concerns. Essential Responsibilities Schedule And Conduct In-person
orientation, phone intakes with residential and non-residential parents
and arrange for site tours and interviews with children prior to first
visit. Ensure parties are referred as necessary to external resources
for domestic violence, batterer\'s intervention, counseling, and
financial assistance among others. Attempt contact with families
assigned by the Direct Care Supervisor within 2 business days of
assignment. Input all new client intakes and goals into AWARDS within 48
hours. Monitor supervised visits at Springfield, Dunbar, and Florence
Centers as needed for coverage. Assist with set up and closing (setting
up of rooms and cleaning up at end of the day). Ensure all equipment is
ready for visits. Model appropriate parenting behavior and encourage
healthy parent child relationships/interactions. Ensure compliance with
center rules and policies while making interventions as necessary.
Communicate in a timely manner with Direct Care Supervisor on any
incidents and issues. Ensure that transportation of children at
exchanges and visits adhere to all safety laws/policies regarding seat
belts and car seats. Ability to resolve conflict using de-escalation
techniques and trauma informed skills Conduct Risk Assessments, as
needed Check in with security to ensure safety of the facility per
Security Standards. Attend supervision, trainings and staff meetings as
Required. Other Relevant Duties As Necessary Qualifications Bachelors
Degree (Required) Excellent verbal, written, and organizational skills
(Required) Computer Skills (Preferred) Prior Experience Working With
survivors of violence and/or those who have perpetrated violence in an
Intimate Partner Relationship (Preferred) Experience And Knowledge Of
child development and impact of domestic violence on children
(Preferred) Understanding Of Both Interpersonal And Structural Racism
and bias; (Required) Bilingual-Spanish (Basic) (Preferred) Access to
reliable transportation and valid driver\'s license required. (Required)
Must be able to lift 40 lbs.
Salary : $24