Chief Operating Officer

Position: Chief Operating Officer

Status: Full-time, Exempt

Salary: $105,000 - $120,000

Reports to: Chief Executive Officer

About YWCA Central Carolinas

YWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Our transitional housing programs serve up to sixty-six women and ten families facing homelessness each day by providing safe, affordable transitional housing and comprehensive case management services on our Park Road campus. In our four Youth Learning Centers in two counties, YWCA operates affordable, accessible literacy-based programs for K-5 grade students, after school and all day during the summer. In our racial justice and advocacy work, we host forums and events to educate and mobilize our community to combat systems of oppression. Finally, YWCA’s co-ed fitness center empowers individuals in their wellness journey and connects them to our mission. YWCA Central Carolinas has served the Charlotte region since 1902, evolving to meet the changing needs of our community. 

Position Objectives

The Chief Operating Officer (COO) ensures the smooth and effective functioning of YWCA Central Carolinas by overseeing organizational systems, financial management, human resources and day-to-day administration. This role provides the infrastructure that allows programs and fundraising efforts to thrive, aligning people, processes and resources to support the mission. The COO partners closely with the CEO and leadership team to strengthen organizational capacity, ensure compliance, manage risk and foster a culture of equity, efficiency and accountability.

Organizational Management & Systems

• Oversees the daily operations and ensures alignment with organizational mission and goals.

• Develops and maintains operational policies, procedures and workflow systems.

• Manages databases, technology systems and tools to improve efficiency.

Finance & Administration

• Partners with finance staff/consultants to prepare budgets and financial reports.

• Monitors cash flow, expenses and compliance with funder requirements.

• Supports accurate, timely grant and contract reporting.

Human Resources & Talent Management

• Leads recruitment, onboarding, performance management and professional development processes.

• Ensures HR practices comply with employment laws and reflects organizational values.

• Champions workplace culture that emphasizes equity, collaboration and accountability.

Facilities & Infrastructure

• Manages physical office spaces and program facilities to ensure safety, accessibility and functionality.

• Oversees vendor relationships, contracts, leases and service agreements.

Risk Management & Compliance

• Ensures organizational compliance with legal, regulatory and insurance requirements.

• Identifies and mitigates risks to protect people, property and reputation.

Leadership & Board Support

• Provides operational insights and data to support decision-making.

• Partners with the CEO on strategic planning and implementation.

• Supports board committees related to finance, audit and operations.

Cross-Departmental Coordination

• Collaborates across programs, fundraising and communications to align operational support.

• Serves as a connector to strengthen coordination and accountability across teams.

Education and Experience

Bachelor's Degree in Business or other applicable degree required. A minimum of eight years of leadership experience in business operations required. Experience overseeing a multi-department team required. Nonprofit experience strongly preferred. Strong communication skills, both oral and written. Able to effectively address overlapping projects and deadlines. 

Benefits

Medical, Dental, Vision Insurance

Life Insurance

Long-term & Short-term Disability Insurance

Flexible Spending Account/Health Savings Account

Dependent Flexible Spending Account

9 Paid Holidays & 3 Floater Holidays 

19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years)

Extended Sick & Family Leave

Volunteer Time Off

403(b) Retirement

YWCA Retirement Fund (7% contribution after 2 years of employment)

Employee Assistance Program

Free YWCA Fitness Center Employee Membership

Physical Requirements

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable  individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification. 

While performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision needed for using a computer. Frequently required to remain stationary while working at a computer and perform repetitive motion tasks that may include the wrists, hands, and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, walk, bend, stoop, kneel, crouch, push, pull, reach with hands and arms. May occasionally need to lift and/or move up to 25 pounds.

Other Information

Employment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by a motor vehicle records background check. 

YWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.

To apply, please go to our website: https://ywcacentralcarolinas.org/work-with-us/