What are the responsibilities and job description for the Front Counter Attendant position at Your Valet Fine Dry Cleaning?
We are hiring a Front Counter Attendant to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Front Counter Attendant Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers unperson and through phone.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Front Counter Attendant Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Comfortable in count money and cashiering
Must be able to work Saturday's
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $10 - $11