Renewal and Remarket Specialist

Renewal & Remarket Specialist

Make a Difference, One Conversation at a Time

At Your Policy, we are guided by four Core Values: People First, Do What You Love, Deliver What Your Promise, and Balance is Key. These values are the foundation of our approach to building strong relationships and delivering truly personalized customer service.

Our mission is to simplify the insurance experience by making it transparent, convenient, and user-friendly; empowering our customers to make confident, informed decisions about their coverage with ease and trust. Less hassle, more happiness is our motto.

Job Description

We are seeking an experienced Personal Lines Agent to evaluate personal insurance portfolios, identify financial and risk exposures, and make strategic coverage and market placement decisions that significantly impact client retention and agency performance. This position serves as a senior advisor to clients to mitigate risk and maximize long-term protection strategies.

The ideal candidate is both analytical and relationship-driven—someone who can identify retention risks, deliver tailored insurance solutions, and reinforce long-term client loyalty.

Daily Responsibilities

Retention Strategy & Client Engagement

·       Analyze and own the retention outcomes for an assigned portfolio of personal lines customers.

·       Identify at-risk accounts based on premium increases, claims activity, or coverage gaps

·       Conduct outreach to clients ahead of renewal to address concerns and reinforce value

·       Build strong, trust-based relationships to improve client satisfaction and loyalty

Remarketing & Coverage Optimization

·       Evaluate policies for remarketing opportunities due to pricing, carrier changes, or evolving client needs

·       Evaluate carrier options and make placement decisions based on underwriting match, pricing strategy, and client risk tolerance

·       Analyze policy options and recommend changes that balance coverage, premium, and risk exposure

·       Present remarketed options clearly and consultatively, highlighting advantages and trade-offs

Coverage Review & Advisory

·       Perform detailed coverage reviews to identify gaps, overlaps, or outdated protections

·       Educate clients on coverage options, endorsements, and risk management strategies

·       Provide guidance that aligns with client needs, financial considerations, and long-term protection goals

Qualifications

·       Education: High school diploma or equivalent required; college degree preferred.

·       Licensing: Active property and casualty license.

·       Experience: Minimum 2-3 years of experience in personal lines insurance (servicing, renewals, or remarketing)

·       Experience working with multiple insurance carriers

·       Strong understanding of personal lines products (home, auto, renters, umbrella)

·       Experience managing retention or renewal books of business

·       Demonstrated success improving retention rates

Skills & Competencies

·       Strong interpersonal and communication skills, both verbal and written.

·       Strong analytical and problem-solving abilities.

·       Proven ability to build rapport and close sales in a competitive environment.

·       Self-motivated, goal-oriented, and able to work independently.

·       High level of organization and attention to detail.

·       Proficiency in CRM and agency management systems.

Benefits

·       Competitive base salary.

·       Health, dental, and vision insurance after 30 days of employment.

·       401(k) plan after 500 hours of employment.

·       Paid time off and holidays and one floating holiday.

·       Professional development and continuing education opportunities.

·       A values-driven culture that puts people first.

At Your Policy, we believe insurance is more than policies and paperwork — it’s about people. Every day, our account managers walk clients through some of life’s most important decisions with clarity, care, and confidence.

If you want to be part of a uniquely gifted agency, we want to meet you!