What are the responsibilities and job description for the Case Manager- Track Schedule position at Your Health Organization?
We are seeking a Licensed Nurse to fill our Clinical Scheduler (Case Manager) position to assist with all clinical scheduling needs for our Macon patients. This position is to coordinate care for high-risk and transitional patients on a rotating 7-day track schedule. Triage new referrals, manage acute/urgent care cases, closely monitor scheduling buckets, and ensure timely follow-up and communication across care teams, patient intake, insurance verification, appointment scheduling, and documentation while ensuring compliance and continuity of care. Collaborate with both internal care teams and external resources to maintain seamless care coordination.
This position will be working in the Macon office daily. This is a full-time, salary-based 12-hr position (7:00AM-7:00PM) 7on-7off schedule.
About
We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.
Why Choose a Career at Your Health?
Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.
- Competitive Compensation Package with Bonus Opportunities
- Employer Matched 401K
- Free Visit & Prescriptive Services with HDHP Insurance Plan
- Employer Matched HSA
- Generous PTO Package
- Career Development & Growth Opportunities
What Are We Looking For?
Your Health is currently looking for a Clinical Scheduler to join our growing Primary Care family. A successful Scheduler will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
The following is a list of essential functions, which may be subject to change at any time and without
notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)
Areas of Responsibility:
- Appropriately register, verify and timely schedule patients according to the Companys care model.
- Ensure new patients are being tracked and followed until scheduled.
- Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
- Ensure all disciplines with schedules are fully optimized.
- Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
- Ensure TCM appointments are scheduled promptly and within the required window.
- Ensure strong documentation is implemented.
- A multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
- Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather
necessary information, schedule and confirm appointments, and provide pre-appointment
instructions.
Qualifications
- Must have an active nursing license in the state of Georgia
- High school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
- Preferred CMA, LPN or RN
- Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
- Familiar with medical terminology, procedures, and insurance verification purposes.
- Strong organizational and time management skills, with the ability to multitask and prioritize
responsibilities effectively. - Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
- Strong problem-solving abilities
- Ability to work effectively under pressure.