What are the responsibilities and job description for the Licensed P&C Insurance Customer Service Representative position at Younis Insurance Agency?
Benefits:
Younis Insurance Agency (AAA) | Rochester Hills, MI | Full-Time
Licensed Insurance Customer Service Representative (P&C)
Why This Role
Join a fast-paced, high-performing AAA insurance office where accuracy and great service come first. You'll get hands-on coaching, real mentorship from experienced agents, and a clear path to grow within the insurance industry — not just a job, a career track.
What You'll Do
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Younis Insurance Agency (AAA) | Rochester Hills, MI | Full-Time
Licensed Insurance Customer Service Representative (P&C)
Why This Role
Join a fast-paced, high-performing AAA insurance office where accuracy and great service come first. You'll get hands-on coaching, real mentorship from experienced agents, and a clear path to grow within the insurance industry — not just a job, a career track.
What You'll Do
- Help members with policy changes, billing questions, and general insurance inquiries
- Process policy updates: adding/removing drivers and vehicles, coverage changes
- Make outbound calls to members regarding service matters such as upcoming cancellations, renewals, and required documents
- Communicate clearly and professionally by phone, email, and in person
- Support agents and teammates to keep the office running smoothly
- Learn AAA systems and underwriting guidelines with structured, hands-on training
- Active Michigan Property & Casualty producer's license (required)
- Strong computer skills and the ability to learn new software quickly
- Excellent attention to detail and accuracy
- Strong communication and problem-solving skills
- Comfort with multitasking in a fast-paced environment
- A positive, coachable attitude
- Hands-on, personalized training from day one
- Clear opportunities for professional growth and advancement
- Supportive, team-oriented office culture
- Paid holidays and PTO
Salary : $20 - $30