What are the responsibilities and job description for the Licensed Insurance Customer Service Rep position at Karen Yelder-Beard Insurance Agency?
Are you passionate about helping people and making a real difference in their lives? Come join the Karen Yelder-Beard Insurance Agency team in Rochester Hills, Michigan! We're not just an insurance agency; we're a dedicated group focused on providing exceptional service and building lasting relationships with our community. We believe in a supportive and positive work environment where your contributions are valued and your growth is encouraged. As a Licensed Insurance Customer Service Representative, you'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs, answering their questions, and ensuring they feel secure and well-cared for. If you have a valid Michigan P&C license, a knack for problem-solving, and a warm, inviting personality, wed love to welcome you aboard and show you what makes our agency special.
Benefits
Hourly Base Salary Commission Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Evenings Off
Paid Time Off (PTO)
Paid Continuing Education
Bonus Opportunities
Weekends Off
Holidays Off
Flexible Schedule
Ongoing Training Seminars
Career Growth Opportunities
Retirement Plan
401K
Responsibilities
Respond to customer inquiries via phone, email, and in person, providing accurate and timely information.
Assist clients with policy changes, endorsements, and billing questions.
Process new insurance applications and renewals efficiently.
Handle customer complaints with empathy and work towards satisfactory resolutions.
Maintain policy files and customer records accurately in the agency management system.
Collaborate with agents to support client needs and retention efforts.
Educate clients on policy coverages and options.
Requirements
Valid Michigan Property & Casualty Insurance License required.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Excellent Communication/interpersonal skills.
- Professional phone etiquette.
- Great Customer Service Skills.
Salary : $22