Imaging Specialist - (Document Support)

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village – come join ours!

Imaging Specialist – Document Control Center

Overview
We are seeking a detail-oriented Imaging Specialist to support the daily operations of our Document Control Center. This role is responsible for managing incoming and outgoing documentation, ensuring accurate scanning and indexing, and maintaining secure, compliant records. The ideal candidate thrives in a fast-paced environment, has strong organizational skills, and is comfortable working with document management systems and imaging equipment.

Key Responsibilities

·        Process and manage incoming mail, including sorting, preparing, scanning, and indexing documents

·        Maintain accurate and secure records in accordance with data privacy and regulatory requirements

·        Support internal teams (e.g., underwriting and claims) by ensuring timely document processing and retrieval

·        Conduct research and resolve more complex member information inquiries using internal systems

·        Determine appropriate indexing and classification for a variety of document types

·        Assist with outgoing mail and internal document requests

·        Perform routine maintenance and basic troubleshooting of imaging equipment

·        Maintain logs, reports, and spreadsheets; support general administrative tasks

·        Create, update, and follow documented procedures for daily operations

·        Participate in audits and ensure adherence to document management standards

·        Cross-train and mentor team members to support overall team efficiency

Qualifications

·        2 years of experience in an office, clerical, or document processing role

·        Experience with document imaging systems, data storage tools, or records management

·        Strong attention to detail and organizational skills

·        Ability to manage multiple priorities in a fast-paced environment

·        Proficiency with Microsoft Office (Excel, Word, Outlook)

·        Strong communication and collaboration skills

Preferred:

·        Associate degree or some college coursework

·        Experience in the insurance or financial services industry

·        Familiarity with regulatory and data privacy requirements

·        Typing speed of 45 WPM

What You’ll Bring

·        A proactive, team-oriented mindset with a strong sense of ownership

·        Ability to work independently while maintaining accuracy and efficiency

·        Commitment to confidentiality and data integrity

·        Strong problem-solving skills and adaptability

Work Environment

This role involves a combination of sitting, standing, and working with office and scanning equipment in a structured operations environment

Please respond with your updated resume, contact information