Business Analyst Locate/VLPlus

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village come join ours!

Job Summary:

This position will support the Inventory Solutions technology team with the discovery, development, delivery and maintenance of the client Vehicle Locator Plus application. This candidate will be responsible for solving dealer inventory issues and driving technical direction of the new inventory features. The candidate must communicate and work well in a team atmosphere to deliver quality solutions to complex business needs. The candidate needs to be able to support all aspects of the project lifecycle, including Behavior Driven Design and post-production support.

Essential Job Functions:

1. Ability to self-manage and prioritize work schedule per business needs
2. Strong communication, facilitation and vendor management skills to interact with technical and non-technical stakeholders
3. Understanding of software development lifecycle (SDLC) and methodologies like Agile or Scrum
4. Understanding/experience with Dealer Inventory Systems
5. Ability to communicate directly with end user (dealer) to explain technical solutions, workarounds, etc.
6. Ability to prioritize issues with business effectively
7. Ability to work flexible hours to support application launch and production outages if necessary
8. Experience with gathering business requirements and generating creative IT solutions
9. Excellent written and verbal communication skills
10. Experience in automotive related work or industry, particularly dealer facing is a plus
11. Three years experience in writing SQL Queries
12. Experience with cloud data platforms such as Azure
13. Strong ability to analyze complex datasets and derive actionable insights
14. Ability to create detailed technical documentation and reports
15. Experienced in using project management skills such as Jira

Other Responsibilities:

1. Manage small feature requests within an Agile solution delivery process
2. Author, maintain and manage technical product requirements
3. Document discovery of necessary efforts, identify and monitor project risks
4. Provide user level technical support of implemented products
5. Manage scope change, feature requests and project related defect tickets
6. Consult with business team to gather business needs and objectives
7. Special ad-hoc requests for FordDirect technology team
8. Troubleshoot and own project issues from start to completion
9. Provide dealer and user technical support/ troubleshoot and triage application issues and identify workarounds
10. Create, modify and update training materials

Minimum Qualifications and Job Requirements:

• Must have Bachelor's degree, preferably in a technology or business related area
• BA/BS
• 3-5 Years in related position/field
• 2 years experience with SQL database queries
• Automotive acumen

Please respond with your updated resume, contact information