What are the responsibilities and job description for the Service Writer position at Young Trucks?
Freightliner location
Monday - Friday, 7 a.m. - 3:30 p.m.
Position Summary: This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.
Benefits:
Monday - Friday, 7 a.m. - 3:30 p.m.
Position Summary: This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.
Benefits:
- Medical, Dental, Vision, Accident, and Critical Illness plans available
- HSA (healthcare savings account) or FSA (flexible spending account) with employer match
- 401k with employer-match
- Company-paid Short Term Disability policy
- Company-paid Life Insurance policy
- Paid Time Off
- Paid sick time
- Holiday pay
- Boot voucher
- Wellness Program
- Employee Assistance Program
- Service awards
- Company events/outings
- Technician referral bonus
- Event tickets
- Catered events/lunches
- Customer Service
- Prepare estimates.
- Assist Service Coordinator
- Liaison between customer and shop/tech
- Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order.
- Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department with Asist, Uptime, etc.; update estimates and approvals as needed throughout the repair.
- Keep the customer informed during the repair process.
- Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing.
- Assist the Service Coordinator in managing open ROs.
- Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
- Liaison between customer and shop/tech.
- Assist with pick-up and delivery as needed.
- High school education or its equivalent.
- Excellent verbal and written communication skills.
- Strong computer skills. Basic warranty knowledge is preferred.
- Ability to multi-task and determine priorities.
- Excellent customer service skills
- Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier.