Mobile Service Coordinator (NASMS)

Position Summary:

Under general supervision, is responsible for managing Pre-production Samples for various R&D, Field Testing, Marketing demo, and other purposes within the company.

Conduct Mobile device registration, transfer, transfer/extension/return confirmation, confirmation follow-up with users and users’ managers, new user training, system improvements, audit to support various teams within the company, or demonstration for external customers in a remote location.

Using common Project Management principles, manage multiple projects, update required reports, and keep management apprised of related activities.

Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

NASMS (Operation)

· Coordinate all Pre-production Samples that from HQ for testing and training purpose.

· Coordinate and manage Samples in SEA such as tracking, inventory management, distributions, extension, audits, assign and scrap.

· Communicate with HQ senders and local users to ensure the overall status of the operation and shipping

· Guide users for the bi-annual sample inventory audit. If needed, physical scanning for all samples with the Users

· Analyze monthly sample delivery and operation results based on reports.

· Evaluate monthly mobile service operation results and report them to upper management.

· Work with Retail Operations, Security, and Financial Strategy teams in case they need sample status or bulky registration and guide what to do.

· Arrange small offices’ requests to the corresponding area’s sample coordinator. i.e. Atlanta, Englewood, Others.

· Communicate with the HQ PI and R&D Development team in case of any interface errors between myProject and NASMS or sender errors.

· Follow up with active end-users and/or their managers for unconfirmed, expired, or unreturned device transactions to ensure the company's assets are managed securely.

Background/Experience

(Minimum qualifications required to perform this job)

· The Operation Program coordinator must have high school degree or an equivalent level of work experience.

· Strong Project Management skills and the ability to prioritize in a complex working environment

· Would have over 1 years’ experience in the telecom or customer service industry.

· Ability to communicate articulately both verbal and written.

· Comprehensive use of Microsoft Office applications operating in a Windows XP.

Necessary Skills/Attributes

· Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills

· Requires full proficiency in the use of Microsoft Office Suite products

· Have the ability to interact professional with a diverse group of engineers, managers, vendors and subject matter experts both internally and externally

· Ability to develop and maintain excellent leadership skills including proactive employee, co-worker and customer working relationships with all appropriate levels within the company. The ability to provide clarification and understanding to influence others in acceptance and approval of ideas and plans.

· Excellent leadership skills to widely gain respect and influence.

· Ability to fulfill clearly defined objectives, time schedules, and provides specific functional direction with an implied knowledge of task alternatives and decision-making experience.

· Must be able to communicate in writing, through email and reports, or orally present matters to an audience that may include less technically oriented listeners.

· Works independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames. Perform to complete tasks and objectives that are clearly defined and guided by upper management.

· Must be able to move and lift objects of up to 40 lbs.

Job Type: Contract

Pay: $28.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Do you have intermediate or higher proficiency in Excel, MS Work and Outlook?

Language:

• Korean (Preferred)

Ability to Commute:

• Plano, TX 75023 (Required)

Work Location: In person

Salary : $28 - $32