What are the responsibilities and job description for the Service Advisor position at Young Automotive Group?
Service Advisor
Young Chrysler Dodge Jeep Ram - Burley
259 Overland Ave Burley, Idaho 83318
Full Time
Negotiable
401K Retirement Plan
Paid Time Off
2 years experience
Health
Dental
Life
Disability
The Young Automotive Group is GROWING again! We are one of Idaho’s Top Rated and Fastest Growing Companies, and we're known great customer service and our workplace culture. We need to hire a Rock Star Service Advisor to work in our beautiful Chrysler Jeep Dodge Ram dealership in Burley, Idaho. If you want to work with a great team, earn competitive pay with generous benefits, and receive paid training in a great work environment, apply today! Come join our TEAM of top-quality employees and work for "Utah’s Most Awarded Automotive Group". For more info. on why we are a great place to work, check out our video! https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
401k Retirement Plan
Health Insurance
Dental Insurance
Life Insurance
Disability Benefits
Paid Time Off (Up to 3 weeks per year)
Responsibilities
- Schedules service appointments and obtains customer and vehicle data prior to arrival
- Writes up customer’s vehicle problems accurately and clearly on repair orders
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Refers to service history
- inspects vehicle
- and recommends additional needed service
- Provides a complete and accurate written cost estimate for labor and parts
- Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
- Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
- Keeps service department forms - menus and pricing guides up-to-date
- Explains completed work and all charges to customers
- Implements a quality control process to eliminate comebacks
- Handles telephone inquiries regarding appointments and work in process
Qualifications
- Two years related experience and/or training required
- History of solid and successful employment with good references
- Proven track record of providing exceptional customer service
- Prior sales experience helpful
- Clean driving record
- Able to pass background check and drug screen