Service Advisor

Moment Automotive | Hailey, ID (Wood River Valley / Sun Valley area)

Elevate your career and your lifestyle — join Moment Automotive in the heart of Sun Valley!

Welcome to an exceptional opportunity to join a brand-new, state-of-the-art service facility located in the heart of the scenic Wood River Valley. Moment Automotive is fully dedicated to providing white-glove service for Porsche, Audi and other high-end vehicles, and we’re looking for a seasoned Service Advisor who can match that standard of excellence.

Here’s what makes this role unique:

• A newly built, cutting-edge facility in a luxury/resort region—offering the chance to establish and shape a service culture from the ground up.
• A clientele that expects trusted, premium service for their high-performance and luxury vehicles—your role will be central to that experience.
• The Wood River Valley (Hailey / Sun Valley / Ketchum) offers a desirable lifestyle and environment—beyond the dealership walls you’ll be in one of Idaho’s most iconic resort-regions.
• While the facility is part of a larger automotive group, Moment Automotive operates as a standalone service point, giving you autonomy and visibility in the business.
• Ideal for a Service Advisor currently in the Boise or Twin Falls area who’s looking to step into a next-level luxury-brand service role, relocate, or seek an elevated environment.
  
  

Your role & responsibilities:

• Greet and engage clients in a professional, friendly, high-touch manner and serve as their dedicated advisor throughout the service process.
• Listen attentively to vehicle and client concerns (for Porsche, Audi, other luxury/high-performance cars), document symptoms clearly, and ensure accurate communication to technicians.
• Present and explain maintenance and repair recommendations to clients in language they understand, ensuring transparency and confidence in each service visit.
• Create accurate repair orders, estimates, and invoices, coordinating with technicians, parts and service scheduling for smooth workflow.
• Provide proactive status updates to clients from vehicle drop-off to delivery; review completed work with the client at delivery and ensure full satisfaction.
• Develop long-term relationships with clients—earning trust, loyalty and driving retention in a premium service environment.
• Stay current on luxury/high-performance vehicle technology, service campaigns and best-practice standards.
• Collaborate closely with technicians, parts, scheduling and management to ensure operating excellence in the department’s performance, efficiency and customer satisfaction.
  
  

What we’re looking for (requirements):

• Minimum 2–3 years of Service Advisor experience in an automotive service environment.
• Proven track record of delivering exceptional customer service in a fast-paced but premium environment; ability to work with high-expectation clientele.
• Excellent communication skills, both verbal and written; ability to translate technical issues into clear, trustworthy client messaging.
• Strong organizational and multi-tasking capability: handling several clients/ROs, interacting with multiple departments, managing expectations.
• Comfortable leveraging technology to manage workflow, client communication, and service operations efficiently.
• Team-oriented mindset with personal accountability for the guest experience and departmental goals.
• Valid driver’s license with clean driving record.
  
  

We offer the following benefits:

• Competitive compensation plan tied to performance (service revenue, retention, client satisfaction) and supported by a premium-brand environment.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Life insurance coverage.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) retirement plan.
  
  

Relocation/region-note for Boise/Twin Falls candidates:
If you’re based in the Boise or Twin Falls area and have luxury or high-performance service advising experience, this is a strategic career move: relocate (or make the commute) to Hailey and join a luxury-service business operating in a high-end market, with fewer service-advisor peers and greater autonomy. The Wood River Valley’s demographics and resort-area status position this business for exceptional premium-service growth.  Relocation and short-term housing assistance available for experienced candidates.

If you’re ready to bring your expertise to a premium service business and represent the level of care expected by Moment Automotive clients in the Wood River Valley, apply today!

Moment Automotive is an Equal Opportunity Employer, dedicated to maintaining a drug-free workplace. All employment is contingent on successful completion of a drug test and background screening. We participate in E-Verify.