What are the responsibilities and job description for the Branch Operations Manager position at You Move Me?
WHO ARE WE?
You Move Me is a moving franchise & we primarily do home to home moves but we also do office space & commercial space moves too! You Move Me offers a premium moving service & our goal is to move you as well as your boxes. We are actively seeking a new well-rounded, motivated & driven Operations Manager to join our Tulsa team. Our ideal candidate will provide vision and leadership in long-range planning to ensure the continuity of our moving company. This position also offers consistent growth, development & franchise expansion opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Providing effective leadership and management to ensure our mission and core values are upheld
- Develop, implement, and maintain quality assurance protocols
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
- Communicate effectively, clearly & respectfully with customers, team members & leaders.
- Track staffing requirements, with a high focus on training, onboarding & retention
- Follow through on all planning and forecast meetings & metrics
- Create schedules, monitor labor & oversee payroll
- Must track, monitor & exceed sales & revenue monthly & yearly targets
- Have the ability to lift/load and move items 40-80 lbs
QUALIFICATIONS
- Good verbal and written skills
- Good organizational & time management skills
- Able to multitask and prioritize
- Works well under pressure
- Able to diffuse conflict & find quick resolutions
- Excellent attention to detail
- Must be a team player
- 3-5 years of management experience
- 1 yr of sales & customer service experience
- 1 yr of Computer & CRM experience (EX: Hubspot, Salesforce, Pipedrive, Zendesk, Oracle)
- Previous work in moving / logistics / delivery not mandatory but an asset
- Second language not mandatory but an asset
BENEFITS
- Base salary of $50k (paid out weekly)
- 2% sales commission (uncapped)
- Performance bonuses ($600-$800 a month)
- End of the Year (EOY) bonus
- Individual Retirement Account (IRA)
- Dental & Vision
- 2 weeks paid vacation
- Fun interactive Leadership Team
- Positive culture and working environment
Join You Move Me - Today!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
- No nights
- Weekends as needed
Application Question(s):
- Ability to lift/load 40-80 pounds of boxes & furniture
Experience:
- Sales: 1 year (Preferred)
- Management: 3 years (Preferred)
- CRM software: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Tulsa, OK 74145
Salary : $40,000 - $50,000
