Sales Account Manager

Company Description You First Services, Inc., founded in 2013, specializes in acquiring and commercializing innovative healthcare-related technologies with strong market potential. The company transforms laboratory-developed technologies into viable commercial products through formulation development, safety testing, clinical evaluation, regulatory review, and scalable manufacturing. Its intellectual property portfolio includes patents, patent-pending solutions, proprietary technologies, and trade secrets in medical devices and engineered systems. The business focuses on technologies with high commercialization and FDA 510(k) clearance potential, particularly those addressing infectious disease containment and environmental safety. You First Services has successfully launched products in oral healthcare, sterilization, and infectious disease control, often based on technologies developed by leading university researchers.

Role Description The Sales Account Manager is a full-time, on-site role based in Buffalo, NY. This position is responsible for managing and growing assigned customer accounts, building long-term relationships, and ensuring high levels of customer satisfaction. Day-to-day activities include prospecting and lead generation, and preparing proposals and quotations. The Sales Account Manager will track opportunities in the sales pipeline, negotiate terms, coordinate with internal teams to support customer needs, and provide ongoing account management and follow-up. The role also involves monitoring market trends, gathering customer feedback, and contributing to sales strategies to expand the company’s presence in healthcare and medical device markets.

Duties

· Develop and execute strategic sales plans to target new business opportunities within the B2B (business-to-business) market segment.

· Manage existing customer accounts by providing exceptional client relationship management, ensuring customer satisfaction, and identifying additional sales opportunities.

· Lead negotiations with clients, utilizing strong sales negotiation skills to close deals effectively while maintaining profitable margins.

· Conduct warm calling campaigns to provided leads, follow up on prospects, and nurture long-term client relationships.

· Collaborate with marketing teams to develop tailored proposals, presentations, and marketing materials that resonate with client needs.

· Utilize CRM system proficiently to track sales activities, manage pipelines, and analyze performance metrics.

· Drive enterprise selling initiatives by engaging with key decision-makers within large organizations and presenting customized solutions that meet complex business needs.

· Maintain a thorough understanding of our oral care line to communicate value propositions clearly and persuasively.

· Meet or exceed established sales targets through proactive outreach, effective deal closing strategies, and consistent follow-up with clients.

Qualifications

• Strong client-facing skills in Customer Satisfaction and Customer Service, with a focus on building trust and long-term relationships.
• Demonstrated experience in Account Management, including maintaining and growing existing accounts and handling day-to-day customer needs.
• Proven ability in Lead Generation and business development, identifying new opportunities and converting prospects into customers.
• Excellent Communication skills, including clear presentation, negotiation, and written documentation abilities.
• Prior sales experience in healthcare, medical devices, or related technology sectors is highly beneficial.
• Ability to work on-site in Buffalo, NY, collaborating with cross-functional teams such as marketing, operations, and product development.
• Strong organizational and time-management skills, with proficiency in NetSuite or similar CRM and basic office productivity software.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant experience.

Pay: $45,000.00 - $50,000.00 base salary per year