What are the responsibilities and job description for the Customer Service Supervisor position at York College of Pennsylvania?
DESCRIPTION:
Responsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.
OUTCOMES:
Provide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website.
Additional Requirements
Responsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.
OUTCOMES:
Provide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website.
- Customer service & POS operations, maintaining high service standards 30%
- Management of work study students 25%
- Web order processing, phone communications, department charges, returns, exchanges etc. 15%
- Independent store operations including semester busy periods & occasional Saturday/Sunday coverage 10%
- Responsible for the management of Graduation products, Third Party website & in-store events 15%
- Additional tasks assigned by Assistant Director 5%
- High School diploma or equivalent
- 2 years’ experience in a retail or customer service environment
- 2 years’ experience as a team leader
- Utilize software programs Shopify, When to Work, Excel, Lightspeed, Google, Akademos Software preferred
- Strong interpersonal, communication, and organizational skills with ability to lead & be a team player
- Computer skills that include all Microsoft programs
- Customer service skills that promote a positive & service-oriented atmosphere
- Ability to multi-task
- Ability to work a flexible schedule including occasional semester Saturdays/Sunday, events & college peak openings
- Able to stand for periods of time
Additional Requirements
- Required to work 1-2 weeks in June for New Spartan Days