What are the responsibilities and job description for the Head of Intelligent Automation (RPA + NLP) position at YOH Services LLC?
Head of Intelligent Automation (RPA NLP)
Category: Information Technology
Employment Type: Direct Hire
Reference: BH-390845
Job Title:
Head of Intelligent Automation (RPA NLP)
Location:
Holmdel,NJ, Bethlehem, PA OR New York City
Team Size:
20-30 direct reports (onsite offshore)
Role type:
Full Time
About the Role
:
Our client seeking a seasoned Head of Intelligent Automation
to lead and optimize our enterprise automation ecosystem. This is a strategic, leadership-focused role
and not a hands-on engineering position. The successful candidate will oversee client's RPA and NLP platforms, manage a large distributed team, and drive operational excellence across all business units.
Key Responsibilities
- Own, optimize, and manage all existing RPA and NLP systems, including attended/unattended bots and digital assistants.
- Lead and mentor a 20-30 person global team across onshore and offshore operations.
- Oversee automation maintenance, support, and limited new development work (mostly business-as-usual).
- Streamline processes, improve execution, and optimize delivery across the automation portfolio.
- Serve as a strategic enterprise leader, driving team productivity, operational efficiency, and cross-functional alignment.
- Collaborate with executives and stakeholders to ensure automation initiatives meet enterprise goals.
- Architecturally sound with strong enterprise understanding, but not hands-on coding.
- Proven ability to lead and scale distributed teams effectively.
- Excellent communication and executive presence.
- Capable of taking over a mature automation ecosystem and running it efficiently.
- Strong focus on team optimization, process improvement, and operational excellence.
- Managed 30 engineers, preferably in enterprise environments.
- High emotional intelligence and strong people management skills.
- Experience leading onshore and offshore teams.
- Proven ability to improve team structure, productivity, and delivery.
- Familiarity with RPA technologies (UiPath, Blue Prism, Automation Anywhere, etc.) at an enterprise level.
- Knowledge of NLP / conversational AI platforms and digital assistants.
- Understanding of enterprise automation architecture and ecosystems.
- Industry experience is flexible; insurance background is not required.
- Must have enterprise-scale automation experience and leadership exposure.
Estimated Max Rate: $240000.00
What's In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20 hours per week)
- Health Savings Account (HSA) (for employees working 20 hours per week)
- Life & Disability Insurance (for employees working 20 hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.