YOMO Lead

The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

• Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
• Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
• Maintain a clean and stocked yogurt and seating area
• Assist other team members with shift duties and store procedures
• Must comply and ensure compliance of Food and Safety requirements
• Responsible for supervision of team members and checklist execution during assigned shifts
• Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
• Assists in training and development of new and existing Team Members
• Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
• Responsible for all cash transactions
• Must be able to work a flexible schedule, up to 40 hours per week

Operational Responsibilities

• Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
• Monitor the quality of the products served, as well as the quality of customer service
• Maintain store standards to comply with policies, directives, and local Health Department codes
• Ensure that all customers are greeted, invited back, and satisfied with their purchases
• Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily

Qualifications and Education Requirements

• 18 years of age or older
• Positive background check
• Excellent leadership, supervisory, communication, and organizational skills
• Proven ability to train, develop and motivate associates
• Professional appearance
• Management experience in food service industry a plus

Physical and Environmental Requirements

• Standing for up to 8 – 10 hours
• Lifting up to 40 pounds with or without assistance
• Speaking, hearing, bending, reaching, stooping, climbing
• Ability to climb via step stool or ladder