Network Technician

Responsibilities:

· Respond to ServiceNow incident tickets.

· Patching cable installation and recovery.

· Installing power leads.

· Installing, removing or swapping equipment.

· Locating and or identifying network circuits and tagging the demark location.

· Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.

· Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.

· Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.

· troubleshooting and patching power cables;

· identifying a switch port location;

· pinging key Devices and performing DNS lookups

· troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’s technician is at the site

· assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).

· Perform IMAC activities for end user business LAN and voice devices.

· Adhere to Company change management procedures and practices.

· Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).

· Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.

· Provide smarthands support for other telecommunications infrastructure, including, but not limited to.