What are the responsibilities and job description for the Network Operations Center Engineer position at Yochana?
Position: Network Operations Center (NOC) Engineer
Location: Wilmington DE (405 N King St Wilmington DE 19801)
Position Type: Fulltime
Shift: 6:00am - 4:00pm EST (Monday to Thursday)
We are seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents and ensuring timely escalation.
Key Responsibilities:
- Alert Monitoring & Incident Creation:
- Monitor multiple alert queues using tools
- Create and manage incidents following defined escalation procedures
- Notify relevant support teams based on alert type and severity
Network Monitoring:
- Monitor network switches and routers using monitoring tools
- Handle auto-generated network incidents from systems and engage Major Incident Management team for escalation if required
- Application & System Monitoring:
- Use monitoring tools for application-level alerts and system/server-level alerts
- Confirm device connectivity via ping tests and include results in incident documentation
Required Qualifications:
- Minimum 2 years of experience in a NOC and IT monitoring role
- Familiarity with ServiceNow or similar ITSM platforms
- Basic understanding of network and application infrastructure
- Basic troubleshooting skills (e.g., ping tests, connectivity checks)
- Ability to follow structured procedures and escalate issues appropriately
- Strong communication and documentation skills
- Willingness to work in a 24x7 environment
Preferred Qualifications:
- Exposure to monitoring tools such as AppDynamics, Site Scope, MuleSoft, Riverbed, or Dynatrace
- Experience working in environments with automated alerting and incident generation
Key Attributes:
- High availability and reliability
- Strong team collaboration and communication
- Proactive attitude with attention to detail