What are the responsibilities and job description for the IT Support Tech position at Yochana?
Responsibilities :-
Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
· Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer’s end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,