Membership Supervisor - Desert Foothills Family YMCA

Together with the Member Experience Director, the Membership Service Supervisor is the first point of contact for prospective new members, determining their needs and offering solutions to meet these needs. The Membership Service Supervisor will take a lead to meet and exceed branch sales goals by leading the Membership Advisor Team and completing the administrative work as assigned by the Membership Experience Director to create leads, manage leads in order to create members, and engage members to create lifers at the Y.

RESPONSIBILITIES OF A MEMBERSHIP SERVICE SUPERVISOR:

• Supervise the Welcome Center and manage administrative membership responsibilities as assigned by the Membership Experience Director.
• Model and deliver excellent customer service to all members, guests, and program participants.
• Lead the Welcome Center and become an expert in our CRM and living out our service culture.
• Be the friendly face that each member, guest and program participant see's when first entering the branch.
• Create positive lasting memories for each person with helpful responses to their needs
• Execute connections, follow-ups, and inquires for prospective members, new and existing members. Complete weekly reporting as required.
• Ensure all communication/inquiries are responded to within 24 hours.
• With direction from Member Experience Director, organize, coordinate, and execute regular community/awareness events (e.g., Open Houses, Community Days, and Community Family Days).
• Communicate effectively in person, on telephone, and through email with members, peer/co-workers, supervisors, and volunteers.
• Maintain strong knowledge on YMCA Programs, Services, Membership, Donations, Outreach, and Volunteer opportunities.
• Provide prompt, courteous, and accurate information on YMCA programs and schedules to members/prospective members to connect with areas of interest and encourage member involvement.
• Respond to member concerns or problems in positive interactions with member-focused solutions.
• Attend and lead all staff meeting and Membership Trainings as assigned.
• Other duties, responsibilities and activities may be assigned by the Membership Experience Director or Branch Executive.

• This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A MEMBERSHIP SERVICE SUPERVISOR:

• Minimum age of 18.
• Working knowledge of computers and office machines.
• Ability to communicate effectively in person, on telephone, and through email.
• Ability to communicate effectively with diverse populations to include members, peers/co-workers, supervisors, and volunteers.
• Ability to learn and retain information related to programs, services, and membership options.
• Ability to handle conflict management in a positive manner.
• Ability to coordinate and plan events and activities.
• Ability to lead/supervise staff team.

PART TIME BENEFITS:

• Free YMCA Staff Membership
• Discounted Family Membership
• Employee Program Rewards and Discounts
• Paid Sick Leave (after 90 days of employment)
• Employee & Employer Retirement Contribution Options

OUR YMCA CULTURE:

At the Valley of the Sun YMCA, we are a Beacon in the Desert and serving as Centers for Community Well-Being, where children, families, staff, and communities can thrive. Guided by our mission and values, we create welcoming environments that promote health, belonging, and opportunity for all. Through our commitment to Be Well, Do Good, Lead Change, we prioritize safety, well-being, and excellence; strengthen communities through meaningful relationships and service; and embrace innovation, learning, and leadership to create lasting impact for future generations. We are welcoming, genuine, hopeful, nurturing, and determined in our pursuit of stronger children, stronger families, and stronger communities.

Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated. All allegations of abuse will be taken seriously and responded to in accordance with our Abuse Response Process.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. Base pay range for this position is dependent on experience.