What are the responsibilities and job description for the Membership Director - Multiple Large Centers - Tampa Metro Area YMCA position at YMCA?
Now Hiring: Membership Directors – Multiple YMCA Locations
Bob Sierra Family YMCA
4029 North Dale Blvd., Tampa, FL 33624
Campo Family YMCA
3414 Culbreath Rd., Valrico, FL 33596
Join a Mission-Driven Team Focused on Growth, Service, and Community
The Tampa Metropolitan Area YMCA is hiring a multiple Membership Director for two of our largest and most active suburban locations. These leadership roles are ideal for someone who thrives in a fast-paced, people-centered environment and has a proven track record of driving membership growth, team leadership, and Best in Class customer service.
Why Work for the Tampa Y?
Expanding Impact
Be part of a growing, financially strong YMCA serving diverse, vibrant communities throughout the Tampa Bay area.
Excellent Benefits
Enjoy comprehensive health coverage, retirement contributions, paid time off, wellness perks, and professional development support.
Incredible Location
Live and work in a region known for its beautiful weather, active lifestyle, and family-friendly communities.
Strong Culture
Join a team that values collaboration, service, and creating a welcoming environment for all.
Growth
Learn from some of the longest tenured senior leadership in the YMCA movement, committed to development and advancement, with 4 current Executive Directors who served in Membership Director roles earlier in their Tampa Y careers.
What We’re Looking For
- 3 years of experience in membership or other related sales experience
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Results-driven mindset with the ability to analyze data and adjust strategies
- A commitment to creating inclusive, respectful, and engaging member experiences
- Familiarity with CRM or membership management systems is a plus
Additional Details
- Bachelor’s degree or equivalent experience preferred
- CPR, AED, and First Aid certifications required (or obtained within 30 days)
- Must live in or be willing to relocate to the Tampa Bay area
- Flexibility to work evenings and weekends as needed
Reporting to the Center Executive Director, the Membership Director is responsible for the oversight and success of all membership operations. This includes membership acquisition and retention (50%), strategic planning (20%), staff development (10%), community engagement (20%), and ensuring a high-quality experience for members from first visit through ongoing participation.
What You’ll Do
- Lead all aspects of membership acquisition, engagement, and retention
- Develop and implement strategies to grow membership and strengthen member satisfaction
- Monitor membership metrics and trends to inform planning and improve performance
- Collaborate with other department leaders to align membership efforts with program goals
- Represent the Y in the community to build awareness, partnerships, and member recruitment opportunities
- Promote a culture of Best in Class customer service and continuous improvement
- Hire, train, and manage a high-performing Welcome Center and sales team
View the full job description on our website by selecting "Apply"
