Navigator Program Director 2 of Membership / Healthy Living / Family Enrichment

The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States.

Job Description

The Navigator Program Director II provides leadership and operational oversight to support a high-quality, member-centered experience within the branch. In partnership with Branch Leadership, this role helps develop, organize, and implement programs and services that strengthen member engagement, program participation, and community impact. This position supports membership growth and retention by assisting with enrollment and engagement across Membership, Healthy Living, Family Enrichment, and Early Learning Enrollment Support, helping connect members and families to YMCA offerings that support youth development, healthy living, and social responsibility. This position includes program promotion, planning, and retention strategies. Responsibilities include staff supervision, program development, and budget oversight, ensuring programs operate effectively and align with YMCA standards for quality and member experience. Working collaboratively with branch leadership and program teams, this role helps ensure the branch remains responsive to community needs while delivering exceptional experiences for members, participants, and staff.

Qualifications

• Minimum age of 21.
• Minimum of two years in membership services, marketing, sales and / or customer service.
• Working Knowledge of computers and office machines.
• Ability to communicate effectively in person, on telephone and through email.
• Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors and volunteers.
• Ability to learn and retain information related to programs, services and membership options.
• Ability to handle conflict management in a positive manner.
• Ability to coordinate and plan events and activities.
• Ability to lead staff team.
  
  

Essential Functions

• Works with Branch Leadership in developing operational objectives and strategic direction for membership growth and retention.
• With the help of the Executive Director, helps develop and monitor the branch membership budget to ensure fiscal objectives and helps raise branch efforts.
• Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies.
• Monitors services to ensure that they meet the needs of the members, community partners, and association standards.
• Develops and maintains collaborative relationships with other community organizations.
• Provides effective communication to staff, members, prospective members, and community partners.
• Responds to all members, community inquiries, and concerns promptly and positively.
• Maintains full coverage/operations at the Welcome Center and Member Service areas, including Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g., Child Watch, Wellness Floor).
• Personally, leads the member experience by working in ratio at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.
• Assists with the recruitment, training, scheduling and leads personnel and volunteers as needed.
• Provides input regarding staff performance and makes recommendations regarding development and promotion of staff to the Executive Director.
• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
  
  

Cause-Driven Leadership Competencies

Engaging Community

Developing Self & Others

Critical Thinking & Decision Making