What are the responsibilities and job description for the Membership Director position at YMCA of the USA?
Lead, Inspire, and Transform Lives Join the Y as Membership Director
Job Description
Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong?
At the YMCA of Metropolitan Washington, we strengthen community well-being through connection, support, and purpose.
The Bethesda-Chevy Chase Y is a vibrant, community-centered branch where our members come together to learn, grow, and thrive. We’re seeking a dynamic, people-first leader to serve as our Membership Director. If you are passionate about creating welcoming experiences, developing strong teams, and driving meaningful community impact this is the job for you!
Qualifications
What You Bring
What you will do at the Y:
At the Y, you’ll be part of a mission-driven team making a real impact every day.
The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.
Job Description
Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong?
At the YMCA of Metropolitan Washington, we strengthen community well-being through connection, support, and purpose.
The Bethesda-Chevy Chase Y is a vibrant, community-centered branch where our members come together to learn, grow, and thrive. We’re seeking a dynamic, people-first leader to serve as our Membership Director. If you are passionate about creating welcoming experiences, developing strong teams, and driving meaningful community impact this is the job for you!
Qualifications
What You Bring
- Proven ability to lead and develop teams to deliver exceptional member experiences
- Experience growing membership and retention through relationship-building and engagement
- Strong interpersonal skills and a passion for creating welcoming environments
- Results-driven with the ability to use data and execute effectively
- Bachelor’s degree or equivalent experience, with 5 years in membership, sales, or customer experience leadership
- Connection to the Bethesda/Chevy Chase community is a plus
- Ability to work evenings and weekends as needed
What you will do at the Y:
- Lead Membership Growth & Community Impact
- Drive membership growth and retention through relationship-based strategies
- Champion cause-driven tours and a listen-first approach to build relationships and deepen engagement
- Build and steward community partnerships and represent the Y through outreach and events
- Collaborate with other branch leaders to strengthen the Y’s role as a community hub
- Create a Welcoming Experience for All
- Foster a culture where every person feels welcomed, valued, and supported
- Connect members to programs and opportunities that support their goals and well-being
- Ensure welcoming and belonging are reflected in all member interactions and experiences
- Lead, Coach, and Inspire Your Team
- Recruit, develop, and inspire a high-performing membership team
- Partner with branch leadership to implement priorities and improve the member experience
At the Y, you’ll be part of a mission-driven team making a real impact every day.
- Impactful Work: Make a meaningful difference in your community every day.
- Supportive Environment: Thrive in a collaborative, mission-driven workplace.
- Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
- Wellness Programs: Y membership for you and your family to support your physical and mental health.
- Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
- Work-Life Balance: Generous vacation, sick leave, and holidays.
- Training and Development: Access to professional development programs, workshops, and certifications.
- Welcoming Environment: A commitment to ensuring all employees feel valued.
The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.