Membership Director

Come Be Part of Something Bigger in the Heart of the Pacific Northwest!

Job Description

Position Summary:

Drive all aspects of membership for the branch, including sales for new members, retention of existing members and supervision of assigned staff. Develop, plan and implement branch promotions and procedures to achieve strategic goals. Ensure a safe, positive and inclusive atmosphere that promotes participant safety and engagement in accordance with YMCA policies, practices and procedures.

Job Duties/Responsibilities

• Drives inclusive membership strategies that support member sales, member engagement and retention of existing members
• Comprehensive knowledge and ability to train sales cycle (introduction/probing/close)
• Create a member-engaged culture and model relationship-building skills in all interactions
• Foster an environment of innovation and resolves problems to ensure member satisfaction
• Promotes a diverse workforce; recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed
• Continually evaluates staff performance, fostering a coaching culture
• Develops strategies to motivate and encourage cause-driven staff to achieve goals
• Promotes program and membership enrollment in interactions with existing and potential members
• Coordinates program registration, including logistics to support phone, walk-in and web registration
• Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
• Participates in the planning and development of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Ensures proper implementation of Welcome Center policies, practices and procedures
• Respond to emergency situations
• Review, update, and relay branch information to staff
• Coordinates with the business office as necessary on financial transactions
• Organize events and/or represent the YMCA at community events
• Leads assigned aspects of the fundraising campaign
• Facilitate department meetings; participates in staff meetings and/or related meetings and trainings.
• Performs other duties as assigned
  
  

Qualifications

• Two years or more previous direct supervisory experience in customer service and sales
• Experience working with individuals, families and communities of diverse backgrounds and abilities
• Strong computer skills and experience with standard business software
• Strong professional written and verbal communication skills
• Fluency in second language desired
  
  

Essential Functions

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands

While performing the duties of this job, employees are regularly required to sit, walk and stand for an extended amount of time; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically, interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require the ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore, their description may not reflect the precise nature of the position at a given point in time.

Cause-Driven Leadership Competencies

Y Culture

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines
  
  

Mission Advancement

Embrace Team Leader Core Competencies:

• Models and teaches the Y’s values
• Ensures a high level of service with a commitment to improving lives
• Provides volunteers with orientation, training, development, and recognition
• Cultivates relationships to support fundraising
  
  

Collaboration

• Champions inclusion activities, strategies, and initiatives
• Builds relationships to create small communities
• Empathetically listens and communicates for understanding when negotiating and dealing with conflict
• Effectively tailors communications to the appropriate audience
• Provides staff with feedback, coaching, guidance and support
  
  

Operational Effectiveness

• Provides others with frameworks for making decisions
• Conducts prototypes to support the launching of programs and activities
• Develops plans and manages best practices through engagement of team
• Effectively creates and manages budgets
• Holds staff accountable for high-quality results using a formal process to measure progress
  
  

Personal Growth

• Shares new insights Facilitates change; models adaptability and an awareness of the impact of change
• Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance
• Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology