Member Relations Specialist

Member Relations Specialist The Member Relations Specialist handles daily operations in the McGaw YMCA Member Relations department. This position reports to the Member Experience Director and is responsible for providing excellent customer service at all times as well as supporting data analysis, departmental projects and responsibilities as designated by the Member Experience Director. They will be the daily point of contact for members, determining their needs and offering solution-based resolutions. This role will act as a team lead to support part-time staff modeling a high level of customer service to Y members, program participants and guests. Salary: $17.25 per hour Department: Membership Employment Type: Full-time Days/Hours: Flexible hours including early morning, evening and weekend hours. Experience/Education/Certification Requirements: Undergraduate degree preferred. 5 plus years of sales or customer service experience. Knowledge of Microsoft Office and database software required. Great communication, problem solving, and conflict resolution skills. Must have the ability to work well with a diverse population. Must be highly organized, detail oriented, and able to multi-task. CPR/AED and First Aid Certification within 30 days. To apply, send resume to: membershipmanager@mcgawymca.org (attention: Kim DeRaedt) All McGaw YMCA employees are required to support the YMCA’s commitment to child abuse prevention. The YMCA enforces its policies and practices to prevent child abuse. The McGaw YMCA will not tolerate the mistreatment or abuse of youth in its programs. All reports of suspicious or inappropriate behavior with youth or an allegation of abuse will be taken seriously. Because of our concern for the welfare of children, the McGaw YMCA has developed standards, guidelines, and training to aid in the detection and prevention of child abuse. In addition, employees are screened, and background checks are conducted as a part of the hiring process.