Member Relations Associate

Member Relations Associate The Member Relations Associates are the first point of contact for our members. These individuals serve as the heart of the McGaw family; they are a go to point of reference for anyone in the Y. They are problem solvers, mediators, and advisors. Under the leadership of the Member Experience Director, The Member Relations Associates support our community through creating a welcoming environment while simultaneously driving membership sales and class registrations, giving facility tours and much more. They are responsible for providing customer service excellence to Y members, program participants and guests. Salary: $15.40 per hour Department: Membership Employment Type: Part-time Days/Hours: Minimum of 15 hours a week. Up to 25 hours weekly. Experience/Education/Certification Requirements: Must have high school diploma or GED. 3-5 years of Sales or customer service experience. Knowledge of Microsoft Office and database software required. Undergraduate degree preferred or combination of equivalent experience. Must have the ability to work well with a diverse population. Must be highly organized, detail oriented, and able to multi-task. CPR/AED and First Aid Certification within 30 days. To apply, send resume to: membershipmanager@mcgawymca.org (attention: Kim DeRaedt) All McGaw YMCA employees are required to support the YMCA’s commitment to child abuse prevention. The YMCA enforces its policies and practices to prevent child abuse. The McGaw YMCA will not tolerate the mistreatment or abuse of youth in its programs. All reports of suspicious or inappropriate behavior with youth or an allegation of abuse will be taken seriously. Because of our concern for the welfare of children, the McGaw YMCA has developed standards, guidelines, and training to aid in the detection and prevention of child abuse. In addition, employees are screened, and background checks are conducted as a part of the hiring process.