Family Membership Coordinator - Haverhill YMCA

YMCA of the North Shore

The Haverhill YMCA is a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. We are seeking a passionate and organized Family Membership Coordinator to help create meaningful experiences that connect families to our YMCA community.

This role enhances the value of family memberships through leadership of Kids Club programming, coordination of family events, and delivery of engaging member experiences. The Family Membership Coordinator plays a key role in fostering a welcoming environment where families feel connected, supported, and inspired to participate.

The Family Membership Coordinator supports family engagement by overseeing Kids Club operations, coordinating family-focused programs and events, and serving as a welcoming resource for members. This position helps ensure families experience a high-quality, inclusive, and community-centered YMCA environment.

• Oversee daily Kids Club operations to ensure a safe, engaging, and high-quality experience for participating children
• Create and manage staff schedules to maintain appropriate coverage and consistent program delivery
• Support hiring, onboarding, training, and day-to-day supervision of Kids Club staff
• Continuously evaluate and enhance the Kids Club experience as a valuable member benefit

• Coordinate and deliver family-focused programs and special events, including school vacation week activities
• Collaborate with YMCA departments to provide engaging opportunities aligned with YMCA values and community needs
• Build positive relationships with families while fostering a welcoming and inclusive environment
• Support promotion and communication efforts to increase participation and engagement

• Serve as a welcoming point of contact for families in person, by phone, and electronically
• Provide clear, responsive communication and support a positive member experience
• Address questions, gather feedback, and respond to family needs in a timely and professional manner

At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to making a difference.

• Professional Growth: Paid training, development, and advancement opportunities across seven YMCA locations.
• Health Benefits: Medical, dental, and employer-funded life insurance for full-time staff.
• Generous Time Off 2 weeks paid vacation, plus sick and personal time for full-time employees.
• Retirement Plan: 12% company contribution to your retirement fund (vested, no match required).
• Free Y Membership: Access to swim classes, fitness programs, discounts on childcare, camp, and more!

Be part of a team that supports your career, health, and well-being while making a difference in your community!

• Must be at least 21 years of age.

• At least 2 years of supervisory experience preferred.

• Must demonstrate appropriate knowledge of child growth and development.

• Ability to manage multiple priorities in a fast-paced environment

• Must maintain current CPR and First Aid Certification.

• Must have excellent verbal communication skills and a desire to serve the community.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.