What are the responsibilities and job description for the Membership Coordinator position at YMCA of the East Bay?
The Membership Coordinator ensures that all membership records are properly maintained, membership systems are maintained and potential and current members are receiving excellent service.
ESSENTIAL FUNCTIONS:
- Be an advocate and key leader for exceptional customer service and communication in the branch.
- Maintain accurate records for all membership enrollment.
- Serve as the subject matter expert of all procedures of member service and program registration.
- Resolve member problems within policy guidelines.
- Coordinate information between Member Services and other departments.
- Manage staffing schedules and assist in the recruitment, on-boarding, and coaching of membership staff.
- Review and evaluate all current systems and make recommendations for improvements to supervisor.
- Identify problem areas affecting the Member Services area and bring them to the attention of the management team.
- Attend meetings and trainings as required.
- Assist with recruitment and retention of members.
- Assist with promotional, marketing and public relations activities related to membership.
- Develop and distribute member communications as necessary.
- Assist in the management of front desk operations ensuring efficient administrative processes.
- May assist with membership sales by conducting tours for potential new members.
- Support and implement member engagement events and promotional activities.
- Assist with the preparation and monitoring of membership budget.
- Assist in YMCA fund raising activities and special events.
- Special projects and other duties as assigned.
LEADERSHIP COMPETENCIES:
- Functional Expertise
- Inclusion
- Fiscal management
- Communication and Influence
QUALIFICATIONS:
- High school diploma or GED and 4 year college degree preferred
- Two - five years of related experience in administration and/or customer service
- Excellent customer service and administrative skills
- High level of proficiency in Microsoft Word, Outlook and other computer programs and office machines necessary to perform the duties of the job
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
COMPENSATION:
- Salary Range of $24-28/hr DOE
- Generous health insurance benefit with no cost and low-cost premium
- Paid time off and paid holidays
- 10% company paid retirement contribution after two years of service
- Free nationwide Y membership for you and your family
SCHEDULE:
- Sundays- 8:45am - 5:15pm
- Mondays - Thursdays 12:45pm - 9:15pm
- Schedule subject to change based on Branch needs and events
Salary : $24 - $28