WELCOME CENTER

Position Summary

The Welcome Center Representative is responsible for creating a welcoming, helpful, and safe environment for all members, guests, and program participants. This position serves as the first point of contact at the YMCA, providing excellent customer service, supporting membership sales and retention, and ensuring accurate program registration and administrative support. The Welcome Center Representative upholds and models the YMCA core values of Caring, Honesty, Respect, and Responsibility.

Essential Functions

• Greet and assist members, guests, and program participants in a friendly and professional manner

• Provide information on YMCA programs, services, schedules, and policies

• Support membership sales, retention, and tours in accordance with YMCA guidelines

• Process program registrations, membership transactions, and payments accurately

• Answer phone calls, emails, and general inquiries promptly and courteously

• Handle cash, credit card transactions, and financial close out procedures following YMCA policies

• Respond appropriately to member concerns and escalate issues as needed

• Support branch safety procedures, including emergency protocols

• Assist with general administrative tasks and special projects as assigned

Child Abuse Prevention verbiage:

Employees and volunteers who directly supervise consumers (defined as members/program participants) will:

• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training annually.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.

Employees and volunteers who do not directly supervise consumers will:

• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
  • Front desk personnel—ensure consumers are properly signed in and signed out,ensures only authorized adults are allowed in the facility, etc.

YMCA Competencies (Leader)

• Mission Advancement: Demonstrates commitment to YMCA values and mission

• Collaboration: Builds positive relationships with members, staff, and volunteers

• Operational Effectiveness: Ensures accurate transactions and efficient front-desk operations

• Personal Growth: Seeks feedback and opportunities to improve performance

Qualifications

• High school diploma or equivalent required

• Previous customer service, sales, or administrative experience preferred

• Strong interpersonal and communication skills

• Basic computer skills and ability to learn YMCA systems

• Ability to handle multiple tasks in a fast-paced environment

• CPR/AED and First Aid certification required within a specified time frame (training provided)

Work Schedule

• Flexible schedule required, including mornings, evenings, weekends, and holidays as needed

Physical Demands

• Ability to remain seated or standing for extended periods

• Ability to lift up to 25 pounds occasionally

• Ability to communicate effectively in person and by phone

Equal Opportunity Employer

The YMCA of South Alabama is an equal opportunity employer and values diversity. All qualified candidates will be considered regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.